Front Office Administrator

Front Office Administrator / Full Time / Mentor Area

What’s most important:

· Location -Mentor, Independence, North Canton, Medina

· Hours – Monday – Friday 8a-5p

· Pay - $23.00-$25.00 biweekly

· Benefits – 401k (Match), PTO, paid holidays

About Us

The Ohio Vein Center (Norwalk Cardiac) is a growing multi – physician healthcare practice specializing in vein procedures. Led by experienced professionals, the center offers state-of-the-art procedures aimed at improving both the health and aesthetic appearance of the vascular system. With a focus on minimally invasive treatments, such as sclerotherapy, endovenous laser therapy, and vein stripping, the center provides personalized care to help patients achieve optimal results.

Job Description Summary

The Front Office Administrator is responsible for managing patient scheduling, coordinating appointments, collecting copays and balances due, and providing administrative support to ensure smooth front office operations. This role serves as a key point of contact for patients and staff, facilitating efficient workflow and excellent service.

Essential Functions

· Schedule, reschedule, and confirm patient appointments efficiently for multiple providers using the practice’s scheduling system

· Answer all incoming calls for the practices and manage, or route accordingly

· Handle patient check-in and check-out processes, including collecting required documentation

· Collect patient copays, balances due, and payments

· Maintain organized patient records and accurate scheduling logs

· Respond to patient inquiries via phone, email, or in-person, in a professional and courteous manner

· Complete insurance verification and prior authorizations

· Work on patient leads, referrals, and follow-up on no-shows

Requirements

· High school diploma or equivalent required

· Prior experience in a medical or healthcare office, front desk, or scheduling role preferred

· Proficiency with scheduled software, Microsoft office, and electronic medical record (EMR) systems

· Excellent communication, organizational, and multitasking skills

· Strong attention to detail and ability to maintain confidentiality

· Ability to travel to other offices as needed

Equal Opportunity Employer and a Drug-Free Workplace. Candidates receiving offers of employment will be subject to per-employment drug testing and background checks.

· Principals only. Recruiters, please don't contact this job poster.

· Do NOT contact us with unsolicited services or offers

Job Type: Full-time

Pay: $23.00 - $25.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Willingness to travel:

• 75% (Required)

Work Location: In person

Salary : $23 - $25