Sales Account Manager

Position Title:

Account Manager – Commercial Division

Reports To:

Sales Manager

Who We Are

Lucia Landscaping Inc. is a premier, full-service snow, landscaping, lighting, and construction company proudly serving Southeastern Michigan for nearly 30 years. We are known for our award-winning culture, high growth, and commitment to excellence. We have been recognized as the Snow and Ice Management Association’s (SIMA) Best Places to Work and ranked among the Top 100 Snow Contractors in the nation.

At Lucia, we believe our people are our greatest asset. We operate with a One Team mentality, delivering exceptional service to our clients while creating meaningful career opportunities for every team member.

Our One Team Vision

We center our focus on our team and our culture, creating an unparalleled experience for our clients while building a brighter future for every member of our organization.

What We Value

① One Team

② Service Heart

③ Accountability

④ Grit

⑤ Innovation

Position Overview

We are seeking an experienced and motivated Account Manager to join our Commercial Division. In this role, you will be responsible for developing and maintaining strong client relationships, ensuring customer satisfaction, and driving sales growth through both new opportunities and enhancements to existing services.

This position serves as the primary point of contact for commercial clients and plays a critical role in ensuring contract compliance, service quality, and long-term client retention. The ideal candidate brings a strong sales background, excellent customer service skills, and the ability to identify growth opportunities while delivering a high level of service.

Key Responsibilities

• Serve as the primary point of contact for commercial clients, addressing questions, concerns, and service requests in a timely manner
• Build and maintain strong client relationships to ensure satisfaction, retention, and contract renewals
• Document all communications and activities using HubSpot and RingCentral
• Conduct regular site visits to ensure service quality and adherence to contractual obligations
• Perform quality assurance (QA) checks and proactively identify areas for improvement
• Utilize Aspire to document issues and communicate with operations teams to resolve deficiencies
• Develop and execute strategies to drive business development and expand market share
• Identify and pursue new sales opportunities within existing accounts
• Conduct warm outreach and engage in consultative selling to understand client needs
• Analyze market trends and competitor activity to identify growth opportunities
• Identify and propose enhancement opportunities for landscaping, snow, and parking lot maintenance services
• Collaborate with clients to develop tailored solutions that increase service value and revenue
• Negotiate contracts, pricing, and service agreements with clients
• Monitor and ensure all contractual obligations are consistently met
• Provide clients with updates and reporting regarding service performance
• Identify and prioritize top daily objectives and update the Monday.com board to reflect progress
• Collaborate with internal teams to ensure seamless service delivery and implementation
• Utilize CRM tools to track sales activity, manage leads, and generate reports

Required Qualifications

• Proven experience in account management, sales, or a related field
• Strong customer service and relationship management skills
• Demonstrated ability to identify and close sales opportunities
• Excellent communication, negotiation, and interpersonal skills
• Strong organizational skills and attention to detail
• Proficiency with CRM systems (HubSpot, Salesforce, or similar), Monday.com, and Microsoft Office (Word, Excel, Outlook)

Preferred Qualifications

• Experience in commercial landscaping, snow removal, or parking lot maintenance services
• Familiarity with Aspire or similar operational software
• Proven success in consultative selling and account growth strategies
• Experience analyzing market trends and competitor activity

Work Environment & Growth Opportunities

• Fast-paced, client-focused, and team-oriented environment
• Combination of field-based site visits and office/administrative work
• Opportunities for professional development, sales growth, and advancement within the organization

Benefits

• Competitive compensation
• Bonus potential
• Health insurance through Blue Cross Blue Shield of Michigan
• Vision, dental, and life insurance
• Short-term disability insurance
• Supplemental accident insurance
• 401(k) plan through Merrill Lynch
• Paid Time Off (PTO)

Employment & Compliance Information

Equal Employment Opportunity

Lucia Landscaping Inc. is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other protected classification under applicable federal, state, or local law.

At-Will Employment

Employment with Lucia Landscaping Inc. is at-will. Either the employee or the company may terminate employment at any time, with or without notice, and with or without cause, unless otherwise required by law or agreed to in writing.

Reasonable Accommodation

We provide reasonable accommodations to qualified individuals with disabilities in accordance with applicable law. If you require an accommodation during the application or hiring process, please contact us.

Pre-Employment Requirements

Employment offers may be contingent upon successful completion of a background check and verification of employment eligibility.

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person