Account Manager

About Lucent Health 

Lucent Health combines top-tier claims management with a compassionate, human-focused, data-driven care management solution. This approach helps self-insured employers provide care management that enables health plan participants to make smarter, cost-saving healthcare decisions. Continuous data analytics offer ongoing insights, ensuring participants receive the right care, at the right cost, at the right time. Join us as we build a company that aims to be a better health benefits partner for self-insured employers. 

Company Culture 

We believe that the success of Lucent Health relies on having employees who are honest, ethical and hardworking.  These values are the foundation of Lucent Health. 

Honest 

• Transparent Communication: be open and clear in all interactions without withholding crucial information
• Integrity: ensure accuracy in reporting, work outputs and any tasks assigned
• Truthfulness: provide honest feedback and report any issues or challenges as they arise
• Trustworthiness: build and maintain trust by consistently demonstrating reliable behavior

Ethical 

• Fair Decision Making: ensure all actions and decisions respect company policies and values
• Accountability: own up to mistakes and take responsibility for rectifying them
• Respect: treat colleagues, clients and partners with fairness and dignity
• Confidentiality: safeguard sensitive information and avoid conflicts of interest

Hardworking 

• Consistency: meet or exceed deadlines, maintaining high productivity levels
• Proactiveness: take initiative to tackle challenges without waiting to be asked 
• Willingness: voluntarily offer to assist in additional projects or tasks when needed
• Adaptability: work efficiently under pressure or in changing environments

Overview:
 The Account Manager professional assists the Account Executive Team in managing an assigned book of business and builds, expands, and solidifies relationships with existing clients and Brokers. Account Managers are intrical in identifying benefit plan issues and work as the liaison between the Operations Team and the Client to assure the benefit program is administered as intended.  

 Responsibilities 

• Provides clients with appropriate resources to address member benefit needs and questions by being the main day to day contact for escalated claims, billing and enrollment questions
• Focuses on retaining existing business with excellent customer service 
• Assists in identifying opportunity to improve client and member experience 
• Provides administrative and customer service support to the main Employer contact/Plan decision makers 
• Supports Senior Account Executive staff with New Business and Renewal implementation tasks
• Assists in reporting requests: Weekly, Monthly and Quarterly specialty plan analysis reporting
• Assists with end of contract Stop Loss review
• Assists with special projects as necessary (Example: Sales RFP requests)

Qualifications:

• Excellent verbal and written communication skill
• Critical thinking and good judgment to quickly determine and prioritize key issues
• Must be a team player and be able to work with clients to make all goals, objectives, and time constraints understood
• Great organizational skills, impeccable attention to detail and the motivation to take projects and processes to the next level
• Excellent verbal and written communication skill
• 3  years’ solid experience in healthcare/health information management industry, preferably including third party and/or commercial payer and/or self-funded service experience
• Account Management experience required in the healthcare industry
• Client facing experience with exceptional presentation skills is a must
• Proficiency in all MS Office applications – Advanced knowledge of Excel desired
• Bachelor’s degree desirable

Equal Employment Opportunity Policy Statement 

Lucent Health is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, color, creed, religion, alienage or national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity, gender expression, transgender status, sexual orientation, marital status, military service and veteran status.