What are the responsibilities and job description for the MH FEP Case Manager FT position at Lubbock Regional MHMR Center dba StarCare Specialty Health System?
StarCare Specialty Health System (StarCare) is seeking a full-time FEP Case Manager to join its outstanding FEP team. The FEP Case Manager provides rehabilitative services to individuals enrolled in the First Episode Psychosis (FEP) program, primarily in community-based settings and in alignment with individualized plans of care. Responsibilities include delivering hands-on, in-vivo skills training; supporting symptom management; providing ongoing support, medication monitoring, crisis intervention, and peer support; and addressing co-occurring needs such as substance use, criminal justice involvement, housing stability, financial management, and employment. The FEP Case Manager ensures effective communication of pertinent clinical information and maintains regular, face-to-face engagement with individuals, their support systems, and inpatient providers as needed. The primary goal of the FEP program is to build positive, therapeutic relationships while assisting individuals in developing the skills necessary for self-management, and to provide education, consultation, and essential services in accordance with each individual’s treatment plan.
Responsibilities:
- Demonstrate active listening by giving full attention to others, understanding key points, asking appropriate questions, and responding respectfully without interrupting.
- Communicate clearly and effectively with consumers and staff, both verbally and in writing, to support coordination of care and service delivery.
- Adapt interactions and responses based on the needs, behaviors, and perspectives of others, including individuals with mental health diagnoses.
- Manage time effectively, prioritize responsibilities, and coordinate tasks to ensure services are delivered efficiently.
- Proactively identifies and responds to the needs of individuals by seeking opportunities to provide support and assistance.
- Monitor and assess progress toward treatment plan goals, identifying areas for improvement and implementing corrective actions as needed.
- Interpret and apply written information, including work-related documents, policies, procedures, and treatment plans.
- Recognize early signs of potential concerns or changes in behavior and respond appropriately to prevent escalation.
- Maintain professionalism by treating staff and incarcerated individuals with dignity and respect at all times.
- Apply knowledge of customer service principles to assess individual needs, deliver high-quality services, and evaluate satisfaction.
- Follow all applicable rules, regulations, policies, procedures, and infection control practices.
- Maintain working knowledge of SAMA and CPR and apply as appropriate in crisis or emergency situations.
- Communicate clearly, understand others effectively, and apply critical thinking and sound judgment to solve problems.
- Establish and maintain effective working relationships with colleagues, individuals served, and the public.
- Maintain regular and consistent attendance for the assigned work hours.
- Ensure all required training and credentials are current and compliant with Center, federal, state, and local regulations, in addition to StarCare policies and procedures.
- Complete special departmental projects and other responsibilities with similar skill and work conditions as assigned.
- Support all activities in alignment with StarCare’s mission, values, and operational goals.
Schedule:
This is a full-time, hybrid, position scheduled Monday - Friday, 8am - 5pm, with flexibility to meet the needs of the department.
Benefit Package:
StarCare offers an expansive benefit package including but not limited to: Company-paid medical coverage, fully funded employer contribution to HSA, company-paid life insurance, company paid hospital indemnity plan, retirement plan with up to 12% employer match, front loaded paid time off (PTO), thirteen (13) paid holidays, sabbatical leave, longevity augmentations, and employee referral augmentations.
Qualifications:
- Graduation from an accredited four (4) year college or university with major coursework in a human services field (e.g., Human Development/Family Studies, Psychology, Sociology) preferred.
- Minimum of two (2) years of full-time experience in a related field preferred.
- Must have a current Texas driver’s license and be insurable under the Center’s insurance.
- Must pass all pre-employment and annual screenings, including drug screen, criminal background, nursing registry, and MVR.
Skills & Abilities:
- Problem Solving: Ability to analyze situations, identify challenges, and develop effective solutions.
- Communication: Strong verbal, written, and electronic communication skills to convey information clearly and professionally.
- Collaboration: Ability to work effectively with others across teams and departments to achieve shared goals.
- Exhibiting Corporate Values: Demonstrates behaviors and decision-making aligned with the organization’s core values and mission.
- Documentation: Proficient in accurately recording, organizing, and maintaining information in various formats.
- Productivity & Reliability: Demonstrates consistent performance, meets deadlines, manages time effectively, and maintains dependability in fulfilling job responsibilities.
- Job Specific Safety: Understands and follows safety protocols and procedures relevant to the role and work environment.