Salesforce FSL Tech Lead Developer

Role description

Job Title : Salesforce FSL Tech Lead / Developer 
Job Location : Newark, CA

We are looking for a Senior Salesforce Developer with strong hands on experience in Service Cloud and Field Service Lightning FSL specifically around Work Orders Service Appointments scheduling dispatch and end to end field service operations 
The candidate will build scalable solutions extend the FSL data model implement scheduling policies optimization and deliver high quality automation and integrations in Agile delivery

Key Responsibilities

Core Delivery Service Cloud FSL
Design and develop solutions using Service Cloud FSL centered on Work Orders Work Order Line Items Service Appointments Assets and EntitlementsSLAs
Configure and extend FSL scheduling dispatch capabilities
Service Territories Service Resources Skills Operating Hours Travel Policies
Scheduling Policies Work Rules Objectives and Optimization where applicable
Dispatcher workflows Gantt and console enhancements configuration and or LWC
Build and enhance technician workflows on Field Service Mobile including offline online behavior forms checklists and guided flows
Implement automation using Flows validation rules approvals and service process automations aligned to business outcomes
Build reusable components with Lightning Web Components LWC for service operations dispatch and technician experiences

Engineering Platform Best Practices
Develop robust custom logic using Apex Triggers SOQLSOSL and async frameworks Batch Queueable Scheduled
Ensure solutions comply with governor limits performance security and scalability best practices
Perform code reviews enforce standards and mentor developers on FSL patterns and platform design
Create and maintain technical documentation LLDs integration specs deployment runbooks test evidence

Integrations Data
Designbuild integrations with external systems ERPInventoryAssetIoTFSM using RESTSOAP platform events and middleware MuleSoftBoomietc nice to have
Support data migration and data quality for assets installed base locations products warranties and service history
Troubleshoot complex defects and production issues provide RCA fixforward plans and preventive measures

Release Agile Delivery
Collaborate with BAs QA Architects and Product Owners in AgileScrum
Support CICD releases using Git DevOps tools CopadoGearsetJenkinsAzure DevOps
Own sprint deliverables estimates task breakdown technical solutioning and timely delivery

Required Skills Experience

Must Have Handson
Strong Salesforce development Apex Triggers SOQLSOSL LWC Lightning Experience
Solid functionaltechnical understanding of Service Cloud processes caseservice operations entitlements milestonespreferred
Strong FSL experience including
Work Orders Service Appointments lifecycle
Scheduling dispatch concepts Service Territories Skills Operating Hours Scheduling Policies
Resource assignment optimization understanding and configuration
Exposure to Field Service Mobile workflows offline considerations preferred
Strong understanding of Salesforce security model Profiles Permission Sets Roles Sharing OWD FLS
Experience with integrations RESTSOAP error handling logging and monitoring
Experience with asynchronous processing BatchQueueableFuture for fieldservice use cases

Good to Have
Dispatcher Console enhancements and custom UX using LWC
Experience with Experience Cloud partnercustomertechnician portals for service requestsWO visibility
Experience with inventorypartsreturns assetintensive industries preventive maintenance
Exposure to Data Loader ETL tools large data volumes and performance tuning
DevOps CopadoGearset scratch orgs packaging automated deployments
Salesforce FSL Domain Exposure Preferred
Work Order creation dispatching technician assignment completion and closure
SLAEntitlement alignment with field service commitments
Scheduling constraints skillsbased matching travel time time windows capacity shifts
Mobile execution stepbystep job execution checklists forms signaturephoto capture where applicable
Integrations for parts availability asset history warranty validation service contract checks notifications

Certifications Preferred
Salesforce Platform Developer I required preferred
Salesforce Field Service Consultant or Field Service related credential preferred
Salesforce Administrator Service Cloud Consultant nice to have

Other details

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”):

Benefits and Perks:

• Comprehensive Medical Plan Covering Medical, Dental, Vision


• Short Term and Long-Term Disability Coverage


• 401(k) Plan with Company match


• Life Insurance


• Vacation Time, Sick Leave, Paid Holidays


• Paid Paternity and Maternity Leave

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer: The compensation and benefits information provided herein is accurate as of the date of
this posting.

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our
employment decisions are made without regard to race, color, creed, religion, sex (including
pregnancy, childbirth or related medical conditions), gender identity or expression, national origin,
ancestry, age, family-care status, veteran status, marital status, civil union status, domestic
partnership status, military service, handicap or disability or history of handicap or disability, genetic
information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation
or preference, or any other characteristic protected by applicable federal, state, or local law, except
where such considerations are bona fide occupational qualifications permitted by law.