Bilingual Service Desk Engineer

Role Description

Location:Frisco, TX (5 days onsite)

Role Overview

The Service Desk Engineer P1 will act as the first point of contact for end users providing technical support and ensuring timely resolution of ITrelated incidents and service requests The resource will work closely with internal support teams and client stakeholders to maintain agreed service levels and high customer satisfaction

Key Responsibilities

Incident Management

• Log categorise prioritise and resolve incidents through the ticketing system
• Provide Level 1 support for hardware software network and applicationrelated issues
• Escalate unresolved issues to appropriate support teams within defined SLAs
• Monitor ticket queues and ensure timely updates to users
  
  

Service Request Fulfilment

• Handle user requests related to account management software installation access provisioning and system support
• Track and update service requests through closure
  
  

End User Support

• Provide onsite deskside support for laptops desktops printers and peripherals
• Support Microsoft Windows Office 365 Outlook Teams and standard business applications
• Assist users with password resets VPN access and connectivity issues
  
  

Communication Customer Service

• Act as the primary interface between IT and end users
• Provide regular status updates and communicate resolutions clearly
• Ensure a high level of customer satisfaction through professional interactions
  
  

Other Details

Actual compensation within the range will be dependent upon the individual's skills, experience, performance and internal equity.

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”):

Benefits And Perks

• Comprehensive Medical Plan Covering Medical, Dental, Vision
• Short Term and Long-Term Disability Coverage
• 401(k) Plan with Company match
• Life Insurance
• Vacation Time, Sick Leave, Paid Holidays
• Paid Paternity and Maternity Leave
  
  

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.