What are the responsibilities and job description for the Client Services Representative position at LTIMindtree?
About Us:
LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700 clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree — a Larsen & Toubro Group company — combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit .
Work Locations: Westwood, MA(5 days Onsite)
Employment Type: Full Time
Skill Requirement:
- Role Client Service Representative CSR
- Shift 8x5 regular business hours IN Office
- Act as liaison between IT and employees and perform administrative and coordination tasks related to Deskside Services such as
- Follow the process defined in the ITSM tool service catalogue to initiate process to procure standard hardware software and peripherals
- Coordinate the installation of replacement andor new computers software and peripherals with PC Vendor Network Services etc
- Coordinate client technology requirements eg IT Service requests review PC requirements with manager etc
- Coordinate and track technology assets via IT Asset Inventory Program Provide daily updates in IT Asset Management system
- Coordinate the replacement of computers and peripherals to coincide with warranty expiration dates
- Investigate computers not utilized in the last thirtyfive 35 days and remove them from service or power on to receive updates
- Coordinate testing departmental software with the Integration Lab
- Create awareness of IT standards and policies
- Collaborate with Facilities and PC Vendor with departmental moves
- Analyse and approve requests for desktop admin rights
- Analyse and remove unapproved instances of desktop admin rights
- Participate in enterprise wide technology efforts
Key skills needed
Process orientation
Attention to detail
- Proficiency in using tools like Excel ServiceNow etc to perform tracking analysis reporting
Resolving profile bloat, printer mapping errors, and session latency.
Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”):
Benefits and Perks:
- Comprehensive Medical Plan Covering Medical, Dental, Vision
- Short Term and Long-Term Disability Coverage
- 401(k) Plan with Company match
- Life Insurance
- Vacation Time, Sick Leave, Paid Holidays
- Paid Paternity and Maternity Leave
The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.
Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.
LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.
Salary : $60,000 - $65,000