Specialist - Package Implementation

Role description

Job Title: ServiceNow HRSD BSA

Location: Sunnyvale, CA (Onsite)

Top Skills

ServiceNow HRSD Certification Configurable Workspace Now Assist

We are seeking a skilled HRSD Business Systems Analyst BSA to partner closely with the ServiceNow HRSD Architect and act as the bridge between HR business stakeholders and ITServiceNow development teams

The HRSD BSA will gather and analyze requirements collaborate on designing HRSD solutions and ensure successful delivery of HR service management initiatives such as Configurable Workspace Now Assist Case Knowledge Management Employee Center Pro and Workday integrations

In addition to project delivery the BSA will support BusinessAsUsual BAU activities including minor enhancements defect fixes incident triage and process improvements to ensure the ongoing stability and efficiency of HRSD services

Key Responsibilities

Requirements Gathering Analysis

Collaborate with HR stakeholders People Systems team to elicit document and prioritize requirements for HRSD modules with a focus on Configurable Workspace Now Assist Case Knowledge Management and Employee Center Pro

Identify gaps in current HR processes and recommend solutions leveraging ServiceNow HRSD capabilities

Solution Design Collaboration

Partner with the ServiceNow HRSD Architect and development teams to design scalable efficient HRSD solutions

Translate business needs into functional specifications user stories acceptance criteria and process flows

Project Delivery Support

Assist in sprint planning backlog grooming and prioritization of stories with HR business stakeholders

Support SIT System Integration Testing and UAT User Acceptance Testing including test case preparation execution and validation for both new functionality and upgrade initiatives

Configurable Workspace Implementation

Support design testing and rollout of HR Agent Workspaces Configurable ensuring workflows are intuitive efficient and aligned with HR operational needs

Now Assist Implementation

Collaborate on configuring and optimizing Now Assist for HR fulfillers to improve case handling efficiency and knowledge recommendations

BusinessAsUsual BAU Support

Support ongoing HRSD operations including minor enhancements defect fixes and incident triage

Monitor and ensure adherence to SLAs for incident resolution and defect turnaround

Recommend process improvements and automation opportunities to reduce manual effort and improve HR service efficiency

Integration Data Support

Work with teams to support Workday HCM and other HR system integrations

Ensure data accuracy and consistency across HRSD modules and integrated systems

Stakeholder Communication

Act as a liaison between HR IT and development teams to ensure alignment on requirements timelines and priorities

Facilitate workshops demos and training sessions as needed to ensure adoption of HRSD solutions

Continuous Improvement

Identify opportunities to enhance HRSD processes tools and agent experiences

Stay updated on ServiceNow HRSD best practices new releases and emerging capabilities relevant to HR fulfillers

Required Skills Qualifications

6 years of experience as a Business Systems Analyst or similar role preferably in ServiceNow HRSD environments

Strong understanding of HR processes such as HR case resolution knowledge management and Employee Relations

Handson experience with Configurable Workspace Now Assist Case Knowledge Management and Employee Center Pro

Familiarity with Workday HCM or other HR system integrations

Understanding of ServiceNow platform concepts data model tables workflows and security model

Ability to gather analyze and document business requirements functional specifications user stories and acceptance criteria

Strong analytical and problemsolving skills with attention to detail

Experience supporting BusinessAsUsual BAU operations including defect triage minor enhancements and incident resolution

Experience working in Agile environments including sprint planning backlog management and stakeholder prioritization

Ability to collaborate effectively with HR stakeholders IT teams developers and architects

Strong facilitation skills for workshops demos and training sessions

Excellent written and verbal communication skills with the ability to translate technical concepts to business users and vice versa

Ability to influence and negotiate priorities with multiple stakeholders

Knowledge of ServiceNow upgrade processes and best practices

Experience with reporting and analytics within ServiceNow HRSD is a plus

Soft Skills

Strong analytica

Skills
Mandatory Skills : ServiceNow-TSM

Benefits
Compensation range: $90,000.00 to $100,000.00 per year
About LTIMindtree
LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700 clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by 83,000 talented and entrepreneurial professionals across more than 40 countries, LTIMindtree — a Larsen & Toubro Group company — solves the most complex business challenges and delivers transformation at scale. For more information, please visit https://www.ltimindtree.com/.