Senior Engineer - Cloud & Infra Management

Role description

Job Description for Onsite Engineer Role

The Onsite IT Support Engineer provides critical technical support to endusers directly at their physical locations This role is responsible for diagnosing troubleshooting and resolving hardware software and network issues ensuring seamless operation of IT systems and infrastructure They play a vital role in maintaining a productive and efficient working environment by addressing technical challenges promptly and effectively

Responsibilities

Provide direct technical support

oRespond to service tickets and requests for technical assistance via phone email or inperson

oDiagnose and resolve firstlevel issues related to workstations laptops operating systems Windows macOS Linux software applications printers scanners and other peripherals

oTroubleshoot network connectivity issues LANWAN VPN WiFi

oAssist with user account management and access permissions

Hardware and software management

oInstall configure and upgrade computer hardware and software

oMaintain hardware and software inventory

oPerform preventative maintenance and repairs on IT equipment

Network maintenance and security

oMonitor and maintain computer networks and servers

oApply firewall policies and multifactor authentication MFA to secure networks

oAssist with cybersecurity incident response and educate employees on best practices

Documentation and reporting

oLog and track support requests using a problem management database

oMaintain accurate records of issues and resolutions

oPrepare and submit regular reports on IT support activities

Training and user education

oProvide oneonone and group training to users on hardware software and IT policies

oDevelop and update training materials and knowledge base articles

Teamwork and collaboration

oWork closely with other IT team members escalating complex issues to higher levels of support Tier 23 when necessary

oCollaborate with vendors and service providers to ensure timely resolution of issues

Skills

Mandatory Skills : EUC Desktop Engineering

Other details

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”):

Benefits and Perks:

• Comprehensive Medical Plan Covering Medical, Dental, Vision
• Short Term and Long-Term Disability Coverage
• 401(k) Plan with Company match
• Life Insurance
• Vacation Time, Sick Leave, Paid Holidays
• Paid Paternity and Maternity Leave

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.

Benefits
Compensation range: $91,100.00 to $119,000.00 per year
About LTIMindtree
LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700 clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by 83,000 talented and entrepreneurial professionals across more than 40 countries, LTIMindtree — a Larsen & Toubro Group company — solves the most complex business challenges and delivers transformation at scale. For more information, please visit https://www.ltimindtree.com/.