Exchange and Outlook SME

Role description

Responsibilities

The Support Engineer SE is a critical role in the resolution of complex support incidents

related to supporting customer use of the Microsoft 365 platform

A Support Engineer is knowledgeable in Microsoft 365 services technologies offerings and

the platform The successful Support Engineer has the drive and intellectual horsepower to

resolve difficult customer issues directly supports customers through telephone and

email escalates issues quickly when deep specific skills or other capabilities are required

ability to use knowledge of the Microsoft 365 architecture and offerings to provide

customer resolution and proactive customer recommendations has excellent

communication skills and is fluent in English writes excellent case documentation and is

able to handle challenging and politicallysensitive customer situations

Qualifications

SOFT SKILLS

Effective polished interaction with customer to gather information quickly explain

customer responsibilities in resolving issue communicate next steps and status

and inspire confidence

Handle challenging and politically sensitive customer situations including the

appropriate use of all available resources communicate effectively with Support

teams on complex issues

Excellent spoken and written English communication skills

Demonstrable troubleshooting skills

Crossteam collaboration

Logical and critical thinking

Passion for technology and customer support

EXPERIENCE

At least 23 years of Technical Support experience including experience in a

customer facing or customer technical support role

EDUCATIONCERTIFICATION

Graduate

LANGUAGE

Fluency in English

SharePoint Online One Drive for Business

Should have strong knowledge on SharePoint Online environment

Should know the difference types of Sites used in SharePoint Online

Must have knowledge on SharePoint Online and OneDrive for Business Limitations and Knowns issues

Hands on experience on Metadata crawled properties managed properties Content Types Workflows User Profiles and SharePoint Online Search

Must be aware of latest and deprecated features in Sharepoint online

Should have basic knowledge on DirSync Azure ADSync or Azure ADConnect

Must know how Point in time restore works in SharePoint Online

Good Knowledge on retention policy DLP and Ediscovery hold

Need knowledge on OneDrive for Business sync issues

Should have understanding about office 365 groups and Permissions in SharePoint Online

Office 365 Licensing

Should have basic knowledge on Fiddler Search Query tools and SharePoint Designer

Skills

Mandatory Skills : Windows Server,M365 Suites of Products,SharePoint - Power Apps,SharePoint Online,SharePoint OnPremise

Other details

Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”):

Benefits and Perks:

• Comprehensive Medical Plan Covering Medical, Dental, Vision
• Short Term and Long-Term Disability Coverage
• 401(k) Plan with Company match
• Life Insurance
• Vacation Time, Sick Leave, Paid Holidays
• Paid Paternity and Maternity Leave

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.

LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.

Benefits
Compensation range: $60,000.00 to $65,000.00 per year
About LTIMindtree
LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700 clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by 83,000 talented and entrepreneurial professionals across more than 40 countries, LTIMindtree — a Larsen & Toubro Group company — solves the most complex business challenges and delivers transformation at scale. For more information, please visit https://www.ltimindtree.com/.