Case Coordinator

Overview
The Case Coordinator is responsible for staffing ABA therapists with appropriate clients, building and managing schedules, and ensuring efficient and effective service delivery. This position is a key part of our operations team and works closely with clients, therapists, and clinical supervisors to ensure all sessions are covered and scheduled appropriately.

Duties

• Match ABA therapists to new and existing clients based on availability, location, language, and clinical needs
• Create and maintain weekly schedules for therapists and clients
• Coordinate with BCBAs and families to ensure client service hours are fulfilled
• Monitor therapist availability and caseload capacity
• Adjust schedules promptly in case of cancellations, time-off requests, or other changes
• Track authorization hours and ensure hours are used before expiration
• Communicate professionally with staff and families to resolve scheduling issues
• Update data in scheduling software or case management platforms
• Support intake team with client onboarding as needed

Qualifications

• High school diploma or equivalent
• 1 years of administrative, scheduling, or coordination experience
• Excellent communication and organizational skills
• Comfort working in a fast-paced environment with frequent changes
• Strong attention to detail
• Tech savvy — able to work with scheduling systems and spreadsheets

This position requires a compassionate individual dedicated to making a positive impact on the lives of others through effective case coordination.