Technician III, Student Records

Definition:Under the direction of an assigned Director, perform a variety of highly complex technical functions in support of the designated department, assist students, staff, and the public by providing information and appropriate materials.Distinguishing Characteristics:A Technician is trained or skilled in the technical aspect of a subject. This is the highest-level class in the Technician series that reports to a director or administrator within a department. Work is performed within general guidelines involving independent judgment and responsibility over projects. Duties involve performing the most technical and difficult tasks out of the Technician series, requiring specialized or advanced skill in one or more areas of the work assigned. Impact on students, financial, physical, or personnel resources is department wide.Representative Duties:Perform complex duties to support the ongoing functionalities and processes of designated Department; develop and implement systems and procedures to achieve assigned department goals; create, monitor, and maintain systems to facilitate the success.Conduct various meetings to provide assigned program or process assistance and training to staff; present general program information and individual instructions to students, staff, or public. Provide quality customer service to students and visitors in person and using communication technologies such as phone or email; interpret and explain department processes and procedures; and assist employees who interact with designated Department.Accept and process forms, applications, and general information requested by individuals; interact with faculty, staff, students and the public; interpret and provide technical guidance on regulations; provide information on policies and procedures; assist with special projects.Provide analysis of various reports; problem solve when performing calculations, maintain records and prepare reports within scheduled timelines; present and disburse information and reports as assigned.Consult and collaborate with administrator and director to assess technical needs and make recommendations procedure changes. Develop resource requirements for assigned technical procedures. Strives to provide continuous improvement of technical process and procedures.Serve on a variety of District committees as requested. Participate in district all staff events including but not limited to all campus team building day, convocation, state of the college address, senior day, and graduation.Student Records Option Class:Support the Enrollment Services office by providing detailed information and technical assistance to students, staff, and the public regarding admissions, registration, and academic records. Key responsibilities include, maintaining accurate student records, data entry and ensuring compliance with graduation and transfer requirements. This role involves maintaining and updating the colleges degree audit program, processing credit evaluations, building course equivalencies in Colleague, determining student eligibility for graduation or transfer, and resolving enrollment issues. The position also includes working effectively amongst a team and communicating policies and procedures clearly and professionally. This role requires a strong understanding of institutional guidelines and the ability to handle complex and specialized tasks independently. Other Duties:Perform related duties as assigned.