Billing Associate

Location: Farmington Hills, MI
Reports to: Customer Success Manager
Type: Full-Time 

LSPedia is a fast-growing SaaS company serving the pharmaceutical supply chain. We are seeking a highly organized, customer-friendly Billing Associate to ensure timely and accurate collection of subscription and services payments while preserving strong customer relationships. 

This role is responsible for monitoring customer payment activity, identifying failed or overdue payments, and proactively engaging customers to resolve issues such as expired credit cards, billing errors, or payment delays. 

1. Key Responsibilities
2. Monitor customer new subscription, renewals, and credit card payments daily
3. Identify failed, declined, or overdue payments and take prompt follow-up action
4. Contact customers professionally and courteously to resolve payment issues
5. Assist customers with setting up, updating expired credit cards, or payment methods
6. Coordinate with Customer Success and Support teams to ensure smooth resolution
7. Maintain accurate notes and records in CRM
8. Track collection status and escalate unresolved issues appropriately
9. Support monthly close by reconcile payments in CRM and Sales Receipt in Accounting System. 

1. What Success Looks Like
2. High on-time payment rate and reduced aging AR
3. Positive customer feedback during payment-related interactions
4. Minimal escalations and disputes
5. Clean, accurate billing and payment records

1. Qualifications
2. 3 years experience in accounts receivable, billing, or subscription collections

• Experience in SaaS, subscription, or recurring billing environments preferred
• Strong communication skills with a calm, pleasant, and professional demeanor
• High attention to detail and strong follow-through
• Comfortable working with CRM, billing platforms, and accounting systems (Hubspot, QBO, Stripe, Paypal, etc.)
• Ability to handle sensitive financial conversations with empathy and clarity

• Why This Role Matters

You will play a critical role in maintaining LSPedia’ s financial health while preserving the trust and experience of our customers. This role requires both financial discipline and customer care. 

 Personality Profile That Succeeds Here

• Firm but kind
• Persistent, not aggressive
• Organized and detail-oriented
• Comfortable on the phone
• Takes pride in clean, accurate execution

About LSPedia
Welcome to LSPedia, a global software (SaaS) leader at the forefront of traceability, compliance, and supply chain solutions, dedicated to empowering the pharmaceutical, healthcare, and food industries. As a distinguished Top 50 Michigan Company and recognized on INC's list of the fastest-growing companies in America, LSPedia stands as a beacon of innovation and excellence. 

Our cutting-edge software solutions have earned the trust of major players in the pharmaceutical and healthcare sectors, including esteemed organizations such as the U.S. Department of Veterans Affairs, Cencora, Cardinal Health, Leading Pharma, Tris Pharma, Amazon, Ascension Health, and thousands more. We take pride in our commitment to delivering unparalleled traceability and compliance solutions that redefine industry standards. 

At LSPedia, we are fueled by a passion for innovation and a commitment to excellence. Join our rockstar team as we continue to expand and shape the future of traceability and supply chain solutions. We are actively seeking individuals who share our vision and enthusiasm to contribute to the ongoing success of our dynamic and growing company. Together, we are driving the evolution of industries and shaping a more connected, compliant, and efficient future.