What are the responsibilities and job description for the SNA - Santa Ana, CA - Dispatch (DFI) position at LSG Sky Chefs?
Position Summary: As a Dispatcher at LSG Sky Chefs, you will play a critical role in ensuring the smooth and efficient coordination of our catering operations. You will be responsible for scheduling and dispatching vehicles and drivers to ensure timely and accurate delivery of catering services to our airline clients. Your role is essential in maintaining the high standards of service and operational efficiency that LSG Sky Chefs is known for.
Key Responsibilities:
- Schedule and dispatch vehicles and drivers for airline catering deliveries according to customer specifications and operational requirements.
- Monitor and track the status of dispatched vehicles to ensure on-time delivery and adherence to schedules.
- Communicate effectively with drivers, airline clients, and internal departments to resolve any issues or delays promptly.
- Maintain accurate records of dispatch activities, including driver logs, delivery schedules, and service reports.
- Coordinate with the operations team to optimize routing and delivery efficiency.
- Ensure compliance with all safety, health, and environmental regulations.
- Handle emergency situations and adjust schedules as needed to accommodate changes in flight schedules or other operational disruptions.
- Provide excellent customer service to airline clients, addressing any concerns or special requests.
Qualifications:
- High school diploma or equivalent; additional education or training in logistics, transportation, or a related field is a plus.
- Previous experience in dispatching, logistics, or transportation coordination preferred.
- Strong organizational and multitasking skills.
- Excellent communication skills, both verbal and written.
- Proficiency in using dispatch software and other computer applications.
- Ability to work in a fast-paced, dynamic environment.
- Knowledge of local geographic area and traffic patterns.
- Strong problem-solving skills and attention to detail.
- Ability to work flexible hours, including weekends and holidays, as needed.
