Regional Vice President of Operations

Job Title: Regional Vice President, Southeast

Job Location: Charlotte-USA-28219, Miami-USA-33142, Pittsburgh-USA-15231, Tampa-USA-33614

Work Location Type: On-Site

About Us

LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.

Role Purpose Statement

As a Regional Vice President, you will lead one of the most influential regions in our organization, driving operational excellence, strengthening customer partnerships, and shaping the future of our business. This role places you at the center of strategic decision‑making, where you will oversee multiple Customer Service Centers (CSCs), own full P&L responsibility, and guide your region to deliver exceptional performance and service.

You will collaborate with senior functional leaders to create innovative, best‑value solutions that keep us ahead in a competitive market. Your leadership will directly impact customer experience, employee engagement, and overall regional growth. With a strong focus on continuous improvement, you will elevate efficiency, quality, and safety standards, while identifying opportunities that unlock new levels of performance.

If you are a dynamic, forward‑thinking operational leader who thrives in a fast‑paced environment and is passionate about driving results through people, partnership, and process excellence, this is your opportunity to make a significant impact and lead a region to new heights.

Main Accountabilities

• Responsible for the regional profit & loss and accountable for delivering quality & compliance in the airline catering markets
• Implementation and execution of best practice processes and standards in the region, actively promoting process-orientation and driving transformation
• Leads restructuring and transformation activities in the region, drives Operational Excellence / LPS programs and Operations Value Chain activities
• Ensures compliance with safety, health, environmental quality guidelines as well as local regulations and customer requirements
• Contributes to the definition of the regional strategy and participates in key strategic initiatives
• Provides proactive feedback and input on best practice processes and standards, representing the interests of the region
• Responsible for the definition of the region’s footprint/infrastructure requirements to ensure best value solutions for customers
• Drive the company’s long term sustainability goals in the region of responsibility by implementing LSG best practices and proactively developing local guidelines
• Participate in customer tenders (retention/new business) and proposing best value solutions in the specific region of responsibility.
• Provide input and feedback to the IT and digitization teams on development and implementation of IT/digitization best practices in the region
• Steer/Monitor/Push people initiatives and actions geared towards improving the employee experience @LSG in the CSCs aiming at increased productivity, improved eNPS and lowering cost of turnover.

Knowledge, Skills and Experience

• Bachelor’s degree in Finance, Business, Economics, Engineering, or a related field.
• 7–10 years of leadership experience managing within a large, complex matrix organization—preferably in a production, manufacturing, or airport‑related environment.
• Experience working in an international environment with strong intercultural awareness and sensitivity.
• Demonstrated strengths in communication, negotiation, and change management.
• Strong process management and continuous improvement mindset.
• Proven ability to work effectively with a wide range of internal and external stakeholders.
• Willingness to travel extensively (50% ).

LSG Sky Chefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.