Director of Sales and Client Services - CONTRACT 1099

LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.

Position Overview

We’re seeking an experienced, hands-on Director of Sales & Services for a 4‑month contract assignment (1099) to provide leadership coverage during an employee leave of absence.

This is an excellent opportunity for a seasoned leader who can step in quickly, guide teams effectively, and maintain high performance across both sales and service operations.

• Position: Director of Sales & Services (Contract – 1099)
• Location: Irving, TX, Sky Chefs Corporate Headquarters
• Duration: 4‑Month Assignment - Expected through September 2026
• Type: 1099 Independent Contractor
• Coverage: Employee Leave contract

The contract role manages airline client portfolios and ensures exceptional service across Sky Chefs. It leads customer-facing commercial activities, maintaining global consistency and satisfaction. The Director collaborates with stakeholders to develop and execute sales strategies supporting client needs and business goals.

Ideal contractor experience will include:

• Customer/client management
• Strong negotiation skills
• Cross-functional influence
• Tender/bid submission
• Aviation experience is a plus

Main Accountabilities

Customer Relationship & Account Management

• Serve as a primary contact for a defined portfolio of airline clients, managing the full range of commercial and customer service activities.
• Ensure fulfillment of customer and LSG Sky Chefs requirements according to contractual obligations (e.g., SLAs, customer specifications, pricing agreements).
• Lead complaint management processes, including root cause analysis, development of corrective actions, and escalation when necessary.

Sales and Commercial Management

• Manage the development of proposals, tender documents, and customer communication strategies.
• Lead the contract negotiations to ensure favorable outcomes and alignment with corporate goals.
• Ensure contract implementation, including establishing project teams and project plans.
• Support the preparation and analysis of customer-related commercial data and performance reports.

Customer Engagement & Presentations

• Organize and oversee customer visits and key touchpoints, ensuring alignment with strategic goals.
• Collaborate with local Customer Service departments to deliver high-quality product and service presentations.

Leadership & Organizational Management

• Ensure the sales and service function is properly staffed, organized, and aligned with global and regional objectives.
• Foster cross-functional collaboration with corporate, regional, and operational teams.

Knowledge, Skills and Experience

• Bachelor’s degree in business administration or related field
• Minimum of 7 years of experience in customer/client management required
• Experience in customer service management of global scope
• Experience in management/operation experience in in-flight catering preferred
• Strong interpersonal communication and negotiation skills, proven sales experience and “change agent” success, ability to build business relationships and interact with customers
• Proven commercial aptitude with respect to profitability analysis, pricing strategy, price/service negotiations
• Results driven – successful record of performance; proven problem-solver
• Proven ability of project management of advantage
• Analytical and conceptual abilities
• Presentation skills (incl. professional command of Excel, Word, Power Point)
• Team based management skills, works effectively and collaboratively in a cross functional environment
• Excellent computer skills, including knowledge of Microsoft Office application
• Proven leadership skills, can effectively direct efforts of those not in direct reporting chain.

LSG Sky Chefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.