Operations Manager

Description

Operations Manager

West palm, FL

Description

Operations Manager

At LSCG, we take a people-first approach to construction. We know communications infrastructure construction isn't just about fiber and towers. It's about collaboration and honesty. At LSCG, a Full Circle Fiber Partners company, we bring more than steel toes and hard hats to the job site – we bring teamwork and integrity, and we do everything with a mindset of safety. Just as a well-placed network connects a community, a well-organized team powers all projects to success. Service excellence, pioneering experience, and a passion for what we do – that's LSCG.  

LSCG is a dynamic organization of diverse, customer-focused people committed to our Core Values: Service Excellence, Accountability, Safety, Integrity, Fairness, and Mutual Respect. We are looking for motivated and professional individuals to grow with our team. LSCG offers competitive wages and a comprehensive benefits package that includes health, dental, matching 401K, and more.

Job Summary

The Operations Manager is responsible for providing direction and management to ensure on-schedule completion within or below budget in accordance with contractual obligations. Must possess industry-specific knowledge to effectively plan, direct, and supervise project objectives.

Minimum Required Qualifications

• Ability to meet MSO background requirements.
• Possess a valid driver's license and driving record that meets company standards.
• Minimum 5 years of experience in a CATV Construction Management position.
• Ability to read, write, speak, and understand English.
• Ability to work independently.
• Ability to supervise and motivate others.
• Ability to communicate effectively within all levels of the organization.
• Ability to handle multiple projects and tasks and meet deadlines.
• Ability to maintain confidentiality.
• Ability to make decisions and work collaboratively with others to solve problems.
• Ability to prioritize and organize effectively.
• Ability to analyze and interpret data.
• Ability to effectively present information to management
• Ability to make decisions and solve problems while working under pressure.
• Ability to show judgment and initiative and to accomplish job duties.
• Ability to think strategically and anticipate future trends, needs, and expectations.
• An energetic, forward-thinking, and creative individual with high ethical standards and an appropriate professional image.
• Good verbal communication and writing skills.
• Strong knowledge of MS Office software, including Excel, Word, and PowerPoint, with the technical aptitude to learn additional databases.
• Knowledge of internal and external business software a plus ie. Penguin, Prism, GSX, P2, Paylocity, Clear company. Fleetmatics

Major Duties and Responsibilities

• Supervise all operations to ensure that construction operations are completed in accordance with customer and industry specifications. This includes ensuring that all employees working on projects are working safely and productively.
• Provide OJT training for employees working under your direction on construction practices and methods to ensure a safe and productive work environment.
• Assign daily production to in-house and subcontract laborers and crews.
• Requisition, assigning, and tracking materials needed for daily operations.
• Establish operational objectives and procedure plans and delegate group assignments.
• Resolve complaints with property owners in areas where our personnel are working.
• Review daily production reports and material usage sheets, keep track of work hours, and complete and maintain accurate "as-built maps" for areas built.
• Approves invoicing and Billing in Penguin
• Assigns Construction Coordinator tasks.
• Performs hiring functions through the ATS, including onboarding.
• Manages employees in Paylocity by correcting and approving time off, completing employee evaluations, writeups, changes in status, and terminations.
• Assist with training and logins for new employees for Paylocity and Penguin.
• Monitor OT, Mileage, Staff, and Expenses
• Maintain revenue and expense budget objectives and implement new and existing company processes.
• When required, accompany supervisors or team members to complete escalated and VIP work.
• Develop a disciplined, detailed, and structured team to drive a high-performance culture and environment.
• Manage ongoing operational support, communication, and implementation of product processes, system enhancements, and software releases and provide business requirements to support system enhancements.
• Responsible for maintaining effective working relationships with both external and internal customers.
• Serve as an escalation point to business partners to answer questions and resolve issues.
• Manage after-hours emergency responses.
• Provide clear and concise communication to various levels of the organization.
• Consistently perform all duties and responsibilities according to production and quality standards and provide high-quality customer service.
• Ensure required reports are timely, accurate, and complete.
• Partner with human resources on workforce planning, organizational design, workforce issues, talent management, learning and development, and employee engagement activities.
• Additional responsibilities may arise as dictated by our customer.

Additional Qualifications:

• Five (5) years of Formal managerial experience
• Proficient in Microsoft Word, Excel, and Outlook
• Telecommunications or cable industry work experience a plus

Working Conditions - Combination of Field & Office environment, working in inclement weather; Flexibility to work extended hours.

Disclaimer Statement

This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements, or working conditions associated with this position. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.