Business Service Center Agent

Location: On site at location listed in job posting.

Role Overview: Serve as a Business Service Center Virtual Banker, delivering exceptional support to business clients. Work independently and collaboratively to meet banking needs, strengthening client relationships and supporting internal partners.

Key Responsibilities:

• Identify callers accurately per policy
• Support clients and partners via phone and virtual channels on all products
• Research, resolve requests, escalate when needed, and handle complaints appropriately
• Assist with account maintenance and adhere to policies
• Provide a seamless client experience with a focus on resolution and feedback
  
  

Qualifications & Skills:

• High school diploma or equivalent
• At least two years of customer service experience or equivalent
• Strong computer skills, ability to multitask
• Bilingual in English and Spanish a plus
• Excellent communication skills, both verbal and written
  
  

Physical & Other Requirements: Ability to perform essential functions safely, maintain punctual attendance, communicate clearly over the phone.

Shift & Training: Operating hours from 8 am to 7 pm, with training scheduled over 8 weeks, including classroom and work assignments.