What are the responsibilities and job description for the Strategic Account Representative position at LRT Solutions Inc?
Company Mission, Vision, & Culture: At LRT Solutions we are dedicated to providing innovative logistics solutions that inspire the confidence of our partners. We achieve this with our mission-driven culture rooted in behaviors that promote success and drive growth. Our company DNA is to think big while never losing our start-up hustle, hunger, and energy.
Job Description: LRT Solution’s Strategic Account Representatives support our mission by managing the day to day operations of our key accounts. To be successful in this role, you must be an organized individual who likes to get their hands dirty on a daily basis, fighting to beat our competition. Our ideal Strategic Account Representative should have a service mindset focused on changing the lives of our shipper customers. To be successful in this position you will be relentless about improvement and love winning while having a disdain for failure.
Benefits:
- Full list of Health & Wellness benefits including; medical, dental, vision, FSA, DCFSA, HRA, life insurance, critical illness, and short-term disability
- 401(k) with Company Match
- Student Loan Repayment Program
- 10 Days PTO
- Management Trainee Program
- Ample Opportunity for upward mobility and leadership opportunities
Responsibilities:
- Providing exceptional and memorable service during all customer interactions.
- Build, manage, and provide status updates for load lifecycle of current customer base.
- Take ownership of communication of the shipment process, ensuring seamless coordination and timely delivery.
- Conduct honest and proactive communication with customers fostering trust and transparency.
- Collaborate with our dynamic and agile team to solve logistical puzzles.
- Leverage industry CRM and TMS software to efficiently and effectively manage customer interactions.
Requirements:
- Recognized for outstanding organizational skills.
- Thrive in a dynamic work environment, tackling multiple projects simultaneously and delivering outstanding results under pressure.
- Ability to learn industry leading technologies
- Exhibit a sharp and decisive mindset.
- Previous logistics, customer success or account management experience preferred
- College Degree preferred but not required.