IT Customer Care Specialist

Job description:

IT Customer Care Specialist

LPA Retail Systems is a rapidly growing technology company focused on point-of-sale software, hardware, and other related services. We solve problems for retailers. We are looking for individuals who are eager to learn new skills and develop their career in a growing company. LPA’s company values are essential to our organization. The perfect candidate will exemplify empathy, integrity, structure, and impressive work and will be able to show examples of such values in previous work environments.

This role is a temporary position expected to last between 8-12 months, and average 20-28 hours a week. This role will be helping specifically with customer upgrades and basic software and hardware troubleshooting. The role will require work during evenings and on weekends on occasion. If business needs allow this position may be extended into permanent employment.

The IT Customer Care Specialist is a crucial member of the service team here at LPA Retail Systems. This position is responsible for providing customer care that follows the company’s values while educating clients on devices and software, configuring and repairing hardware, providing managed services support, and providing timely solutions based on customer needs. This role will be an integral part of a yearlong effort in upgrading customer software and will be the primary function of this role.

Essential Functions:

• Responds to service requests via phone, email, and support portal
• Maintains schedule by completing and working through the provided dispatch calendar
• Answers incoming service calls and triages appropriately
• Develops and grows relationships with new and existing clients
• Follows issues and tickets through to completion
• Takes accurate and detailed notes within the company’s support applications
• Provide installation services both remotely and on-site based on client’s current needs
• Organizes and upkeeps schedule based on current needs and company policy
• Communicates professionally both internally and externally
• Develops a thorough knowledge of all hardware and software utilized by LPA Retail and it’s customers or partners
• Troubleshooting and researching client issues
• Completes accurate and honest Time-sheets on a regular basis according to company policy
• Communicates regularly, thoroughly, and appropriately in all aspects of the position
• Always provides an accurate paper trail
• Meeting and exceeding weekly, monthly, and annual goals as defined by the leadership team
• Provide exceptional customer support to all clients equally
• Carries a positive attitude and motivators to all clients and co-workers
• Delivers Feedback in a timely manner
• Other responsibilities as assigned

Qualifications (Required):

• Able to speak eloquently and professionally
• Self-Motivated and eager to grow
• Positive attitude towards clients, co-workers, and the company
• Good knowledge of Windows operating systems
• Be able to multitask while under pressure
• 1-3 years technical customer service
• 1-3 years of experience in IT or related services
• Experience managing networks, servers, and routers
• High School Diploma, GED, or equivalent
• Experience with SQL a plus

Additional Notes:

• Able to lift and push 40 pounds

Job Type: Part-Time Temporary

Schedule:

• 4 Hour Shift
• 4 Weekdays
• 2 Hour Evening Shift 2-3 days a week

Ability to commute/relocate:

• Burnsville, MN 55337: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Windows: 1 year (Preferred)
• Help desk: 3 years (Preferred)

Work Location: In person

Job Types: Part-time, Temporary

Pay: $21.50 - $26.44 per hour

Expected hours: 20 – 28 per week

Work Location: In person

Salary : $22 - $26