Front Desk Receptionist

Position Summary:
The Front Desk Associate serves as the first point of contact for clients at our dog daycare and boarding facility. This role is essential in creating a positive experience for both the clients and their pets. The Front Desk Associate is responsible for handling all front desk operations, including client interactions, scheduling, and administrative tasks, with a strong emphasis on delivering exceptional customer service.

Key Responsibilities:

• Customer Service Excellence:
• Is committed to the Dogtown Operating System. (Company Values, Standard Work, Improvements, etc.)
• Strive to exceed client expectations by providing personalized service and building strong relationships with clients.
• Handle customer complaints or issues with professionalism, working to resolve them to the client's satisfaction.
• Gather client feedback and share it with management to help improve services and client experience.
• Client Relations:
• Greet clients and their pets warmly upon arrival, ensuring a friendly and professional atmosphere.
• Address client inquiries, concerns, and requests promptly and efficiently, both in-person and over the phone.
• Provide information about services, pricing, and policies, helping clients make informed decisions about their pet's care.
• Assist clients with the check-in and check-out process, ensuring all necessary documentation is completed accurately.
• Maintain regular communication with clients regarding their pet's stay, including updates on activities, behavior, and any incidents.
• Scheduling and Reservations:
• Manage appointment scheduling for daycare, boarding, grooming, and training services.
• Confirm reservations and follow up with clients on any changes or special requests.
• Coordinate with staff to ensure smooth transitions and availability of services.
• Front area Appearance:
• Ensure that the front desk, break room, training room, food room, laundry area, and bathrooms are kept clean and tidy complying with procedures, rules, and regulations
• Administrative Tasks:
• Process payments, issue receipts, and maintain accurate financial records.
• Maintain client files, ensuring all records are up-to-date, including vaccination and medical information.
• Monitor and manage inventory of front desk supplies, ensuring availability at all times.
• Assist with general office duties, including filing, data entry, and maintaining a clean and organized front desk area.
• Facility Support:
• Communicate with facility staff to relay client preferences, special instructions, or any issues that arise.
• Assist with the intake and outtake of dogs, ensuring all procedures are followed for a smooth process.
• Follow all cleaning rules and other policy and procedures for dog safety
• Feeding, medicating, bathing and nail trims for both large and small breeds
• Playing with dogs that may need special attention
• Support leadership in executing promotional activities and marketing initiatives.

Qualifications:

• High school diploma or equivalent work experience.
• Previous experience in a customer service or receptionist role, preferably in the pet care industry.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficiency in using computer systems and scheduling software.

Pay: $14.00 - $16.00 per hour

Benefits:

• Health insurance
• Paid time off

Work Location: In person

Salary : $14 - $16