Client Services Account Manager - Lowe's Media Network

Your Impact
 

The Client Services Account Manager will serve as a strategic partner to our Sales Managers to help translate customer advertising objectives into data-driven and effective advertising packages. The Client Services Account Manager will work cross-functionally to support both pre-sale media plan building and proposals and post-sale campaign management and reporting for clients, ensuring holistic success of our clients' digital advertising programs. This individual will have a passion for marketing and advertising sales, particularly pre-sales campaign strategies, and will be closely aligned with other sales team members and cross-functional groups. This position requires strong communication skills and strong attention to detail, in a fast-paced sales environment. A core function of this role is to be a strategic and trusted partner to advertisers, identifying challenges, prescribing solutions, and consulting on implementation. Your primary objective is to drive advertiser interest and engagement with the Lowe's Media Network ecosystem.

What You Will Do

• Responsible for a team of individual contributor direct reports based on category revenue volume ($20 million ) and account base complexity

• Cultivate account relationship sales growth by supporting the sales process for new client campaigns and providing robust mid-and-post-campaign insights, analysis, and recommendations

• Work with sales team on RFPs to customize proposals that have creative ideas and compelling inventory solutions that best meet and exceed client expectations and proposal objectives at the account & campaign level

• Collaborate with ad sales managers on new business sales presentations and QBRs, thoughtful & creative media plans, and custom ideation, including leading the charge on upsells

• Partner with the Ad Operations teams to ensure that campaigns are executing and meeting the performance requirements for each campaign across all buying platforms

• Leverage internal data including audience metrics and user profiles to recommend sophisticated digital strategies for each client

• Serve as the lead day-to-day point-of-contact for advertiser/ad agency relationships pre-sale efforts, inclusive of, but not limited to, understanding client's marketing objectives, preparing the RFP response, inventory checks, driving strategy, collecting collateral (research & marketing)

• Work alongside sales managers and the marketing team to collaborate on the creation of client facing materials, including presentations & RFP decks that can be delivered as complete solutions achieving all client needs and ensuring that the collateral tells the appropriate story to clients

• Partner with all cross-functional pod members, especially Sales Managers, Ad Operations and Marketing, to ensure that the proposed campaign elements are being accurately executed

• Monitor client and partner performance to implement strategies to ensure achievement of internal and client KPIs, including providing campaign performance reporting and analysis, optimizing and guiding team to meet performance KPIs

Required Qualifications

• Bachelor’s degree Economics, Marketing, Advertising, Statistics, Engineering or Business or equivalent years of experience in lieu of education requirement, if applicable

• 3 Years Experience in digital media, client services, or sales support at an ad tech or media company, programmatic execution experience preferred, with more than a full year of client-facing experience

• Experience using reporting intelligence tools such as Salesforce, Excel, Tableau, Domo, Looker, etc.

About Lowe's

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2024 sales of more than $83 billion. Lowe’s employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our benefits page.

Lowe's hourly remote associates cannot reside in Alaska, California or Hawaii. Lowe's salaried remote associates cannot reside in Alaska or Hawaii.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Qualified applicants with arrest or conviction records will be considered for Employment in accordance with applicable laws, including the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act.

Lowe’s believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, assets, information and products; partnering, supervising, and regularly working with other Lowe’s employees; and adhering to and monitoring compliance and safety guidelines. 

Salary : $98,200 - $164,000