Quality Manager

Company Overview

Lowen Corporation is a world-class provider of graphic solutions for branding, advertising, information, and display. As a family-owned business for over six decades, we have built a reputation for dependability and the highest quality standards.
Summary

The Quality Manager plays a crucial role in ensuring that products or services meet defined quality standards and satisfy user expectations.

Key responsibilities

• Quality standards and procedures: Implementing, and maintaining quality control procedures, policies, and protocols.
• Data analysis: Analyzing quality data and metrics to identify trends, pinpoint problems, and suggest improvements.
• Collaboration and communication: Working closely with department managers, supervisors, sales, and other team members to ensure quality throughout the production process, communicating findings clearly, and advocating for quality improvements.
• Documentation: Creating and maintaining detailed records of quality assessments, test documentation and corrective actions.
• Continuous improvement: Participating in and promoting a culture of continuous quality improvement within the organization.
• Monitoring and evaluating processes and products: This includes conducting inspections, audits, and tests to identify and document defects or areas needing improvement.
• Developing and implementing quality control procedures: They create and implement plans and procedures to maintain high-quality standards throughout the production process.
• Providing feedback and training: They offer constructive feedback to employees and collaborate with managers to address performance improvement areas, including identifying training needs and developing training materials.
• Reporting and documenting: This includes maintaining records of testing, inspection results, and reporting on quality trends and issues.

Required skills

• Attention to detail: Critical for identifying even the smallest defects and inconsistencies.
• Technical proficiency: Knowledge of quality assurance methodologies.
• Teamwork and collaboration: Working effectively within a team and across different departments.
• Continuous learning and adaptability: Staying updated with evolving technologies, tools, and methodologies in the field.
• Communication: Strong verbal and written communication skills are essential for interacting with customers, providing feedback, and collaborating with team members.
• Analytical and Problem-Solving: The ability to analyze data, identify trends, investigate quality issues, and develop effective solutions is critical.
• Customer Focus: A deep understanding of customer needs and a commitment to delivering exceptional service are crucial for this role.
• Collaboration: The ability to work effectively with diverse teams and facilitate cross-departmental efforts is essential for implementing quality improvements.
• Continuous Improvement: A commitment to ongoing evaluation, process refinement, and adapting to changing customer expectations and market trends is essential.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Work Location: In person