What are the responsibilities and job description for the Sr. Shelter Program Manager position at Low Income Housing Institute?
Senior Shelter Program Manager
LOCATION: LIHI Main Office
POSTING DATE: 04/07/2026
REPORTS TO: Regional Shelter Program Manager
HOURS: Monday-Friday, 40 hours per week
PAY RANGE: $87,000 - $97,000 annually
BENEFITS: Medical, dental, vision, retirement, life insurance, long term disability insurance and sick leave are available to employees. Employees accrue 116 hours of vacation during the first year and receive 11 paid holidays.
POSITION TYPE: Exempt Full-Time
Position Summary:
This position provides high-level expertise in management, supervision, operations, compliance, and coordination across all Tiny House Village and Enhanced Shelter Programs by overseeing and supporting the Program Managers and their team. The Sr. Shelter Program Manager will be responsible for ensuring consistency, efficiency, and excellence in program operations, staff performance, compliance, and community engagement. This position also acts as a liaison between Program Managers and Senior Management, provides emergency coverage as needed, and ensures adherence to LIHI’s mission and values.
Responsibilities:
Program Oversight
● Assist in implementing and maintaining consistent protocols and best practices for Shelter Program Managers and other site staff to oversee site operations, staffing, and program delivery.
● Conduct regular site visits and work in collaboration with the Regional Shelter Program Manager and Program Compliance Manager to evaluate program performance, review site conditions, and ensure staff compliance with LIHI policies.
● Assist in coordinating the onboarding of new villages, shelters, or housing collaborating with Shelter Program Managers on construction, set-up, and program launch.
● Regularly audit program data, including client files, reports, and compliance documentation, to ensure accuracy and timeliness.
● Monitor and manage metrics such as unit turnover, occupancy rates, and client outcomes across all programs ensuring compliance.
Staff Supervision and Development
● Assist in hiring, supervising, training, and evaluating Shelter Program Managers to promote professional growth, accountability, and success in their roles.
● Conduct performance reviews and provide coaching, corrective action plans, and support for continuous improvement including working through progressive discipline up to termination.
● Identify training needs and coordinate professional development opportunities for Shelter Program Managers and their teams.
● Assist in acting as a resource for resolving complex or escalated issues, including staffing, tenant concerns, and program challenges.
● Foster a collaborative environment by encouraging open communication and teamwork among Shelter Program Managers and their staff.
Operational Coordination
● Assist in overseeing program and maintenance operations across all sites, coordinating with Shelter Program Managers to schedule repairs, third-party vendors, and site improvements.
●Assist in budgets and approve invoices, ensuring fiscal accountability and alignment with funder requirements.
● Facilitate communication between Shelter Program Managers and the Senior Management, providing regular reports on program successes, challenges, and needs.
● Assist in leading weekly meetings with Shelter Program Managers to share updates, gather feedback, and implement organizational priorities. Community Engagement
● Support Shelter Program Managers in developing positive relationships with neighbors, churches, government officials, and other partners.
● Represent LIHI at community meetings, funder discussions, and public events, ensuring alignment with organizational goals and public image.
● Collaborate with the Regional Shelter Program Manager to respond to community feedback and address program-related concerns.
● Other duties as assigned.
Qualifications:
● At least 5 years of experience in human services, housing programs, or a related field, with a focus on low-income and homeless populations.
● Demonstrated ability to lead and develop teams, set clear performance expectations, and provide constructive feedback.
● Familiarity with LIHI’s Tiny House Village and Enhanced Shelter programs is preferred.
● Strong skills in project management, problem-solving, and conflict resolution.
● Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and database management systems such as Monday.Com.
● Excellent written and verbal communication skills.
● Valid driver’s license and access to a working vehicle.
● Ability to respond to emergencies and be on-call as needed.
● A strong sense of ethics, professionalism, and respect for diversity.
Work Environment:
This position requires frequent travel to multiple program sites and the ability to respond quickly to urgent needs. The Senior Shelter Program Manager must balance a combination of on-site leadership, administrative responsibilities, and collaboration with internal and external parties.
Benefits for this position (pro-rated for part time employees)
● Generous vacation and sick leave
● 10 paid holidays and 1 floating holiday
● Employer-Paid Medical, Dental, and Vision (with HRA, HSA & FSA options)
● Employer-Paid Life and AD&D Insurance
● 401k offered for unionized employees (through OPEIU8)
● 403b offered for non-union employees
● Employee Assistance Program
● Travel Assistance Program
● Aflac offered for all employees.
About us:
The Low Income Housing Institute (LIHI) has a 30-year history and track record of owning and managing low-income housing; developing innovative solutions to homelessness; advocating for housing justice; providing supportive services; and operating hygiene services for homeless people at our Urban Rest Stops. LIHI staff have developed over 5,000 affordable housing units and manages over 3,000 units including rental housing, permanent supportive housing and transitional housing. The populations served include: families, singles, seniors, veterans, young adults, immigrants, low wage workers, and people living with physical and mental disabilities. LIHI is one of the largest nonprofit housing organizations in the state. Our properties are located in Seattle, King County, and five adjacent counties. LIHI is a national leader in sponsoring tiny house villages as a crisis solution to homelessness. Annually, the tiny house villages and shelters serve 2,000 homeless people and our hygiene programs serve over 8,000 homeless people. LIHI staff is collaborative, dynamic, and dedicated to taking bold steps in ending homelessness and creating supportive communities for people to thrive.
Monday-Friday, 40 hours per week
Monday-Friday, 40 hours per week
Salary : $87,000 - $97,000