Duct Cleaning Technician

SUMMARY:

It takes a team with winning behaviors to provide the highest level of customer service and stay true to our core values. Whether in a customer’s home or at our office, present yourself as a true professional: be respectful, communicate clearly, and represent Loving Air with integrity and pride.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Perform residential duct cleaning services including supply and return ductwork, trunk lines, dryer vents, and registers.
• Set up and operate negative air machines, rotary brushes, air whips, and other cleaning tools in accordance with NADCA best practices.
• Perform thorough visual inspections before and after cleaning; document with photos.
• Seal duct access points and return HVAC systems to operational status after cleaning.
• Communicate with homeowners about the cleaning process, findings, and post-cleaning recommendations.
• Maintain cleanliness of company vehicle and IAQ equipment.
• Ensure all paperwork is completed accurately and submitted in a timely manner.
• Adhere to safety standards, PPE requirements, and OSHA guidelines.
• Represent Loving Air’s core values and uphold professionalism in every customer interaction.
• Perform other related duties as assigned by management.

PERFORMANCE EXPECTATIONS:

Training and performance will focus on:

• Mastery of duct cleaning procedures
• Safe equipment operation
• Customer communication and education
• Add-on IAQ products (UV lights, filters, etc.)
• Trust-building behaviors during in-home visits

Evaluated weekly through:

• Manager assessments
• Customer feedback
• Quality checks on completed jobs
• Review of photos and documentation

SCHEDULE:

Full-time, Monday–Friday with flexible start times based on the day’s first appointment.
Expected to arrive at the customer’s home a minimum of 5 minutes before scheduled time.
May be scheduled after-hours or weekends based on workload, particularly during seasonal peaks.

TOOLS REQUIRED (Technician-Supplied):

• iPad (for documentation and navigation)
• Cordless Impact Drill (12V)
• Flashlights / Headlamps
• 6-in-1 Screwdriver
• Utility Knife
• Tape Measure
• Camera or iPad camera (for before/after photos)
• Misc. tools to remove and re-attach grilles and registers

QUALIFICATIONS:

• No prior duct cleaning experience required (training provided)
• High school diploma or GED
• Must be able to work in tight spaces (attics, crawlspaces)
• Valid driver’s license and clean driving record
• Strong communication skills
• Ability to work independently and follow SOPs

CORE VALUES:

• Sense of Urgency
• Positive Attitude
• Team Player
• Willingness to Learn and Teach
• Integrity

COMPETENCIES:

Retain most competencies from the Technician Helper Level 1 job description, with emphasis on:

• Safety & Security
• Quality
• Oral Communication
• Problem Solving

PHYSICAL DEMANDS & ENVIRONMENT:

• Frequently required to stand, crawl, kneel, and climb ladders
• Must be able to lift up to 50 lbs frequently, and up to 100 lbs occasionally
• Work in attics, crawlspaces, and tight areas with varying temperatures
• Exposure to dust, mold, insulation, and airborne debris
• Use of respirators or masks is often required