What are the responsibilities and job description for the Office Coordinator position at Love Pool Company?
About Love Pool Care
Love Pool Care is one of the premier pool service, repair, and renovation companies in the Valley of the Sun. We built this company on a simple belief: treat people, clients and team members alike, with care, professionalism, and accountability. We're growing fast and looking for people who want to build a long-term career here, not just fill a seat.
Our culture is LOVED:
- L – Love our clients. We show up for people. Every interaction matters.
- O – Own the work. We don't have to do this. We get to. Take pride in it.
- V – Value professionalism. How we show up is part of the product.
- E – Execute relentlessly. We get things done. No excuses, no delays.
- D – Deliver clear communication. Clear is kind. We leave no one guessing.
If those words mean something to you, you'll fit right in.
The Role
Our Office Coordinators run the internal operations of our three departments: Service, Repair, and Renovations. Each coordinator is aligned to a department and becomes the hub that keeps it moving.
You'll sit at the center of every interaction, coordinating between management, the field team (service technicians, repair technicians, and project managers), and, most importantly, our customers. Think of yourself as the master of follow-up: the person who makes sure nothing falls through the cracks, every loose end gets tied, and every job is brought to completion.
We're looking for dynamic people who take ownership, stay organized under pressure, and don't wait to be told what comes next.
What You'll Do
- Own follow-up for your department: track open jobs, chase down loose ends, and drive every job to completion
- Coordinate between management, technicians, and project managers so everyone knows what's next and when
- Schedule and dispatch field technicians, and adjust when plans change
- Be the main point of contact for customers: answer calls, texts, and emails promptly and keep clients updated from first call to final invoice
- Convert inbound leads into weekly service accounts; quote and book repairs; save cancellations.
- Spot problems early and solve them, or escalate them before they become bigger ones
- Grow with us: strong coordinators have a path into office management and leadership
What We're Looking For
- 2 years of office, coordination, dispatch, or customer service experience preferred
- Highly organized and relentless about follow-through
- KPI driven self-starter who can manage a full workload with little supervision
- Clear, professional communication, written and verbal, with proper grammar and spelling
- Positive attitude that works well with office staff, technicians, and clients
- Calm and effective under time pressure in a fast-paced environment
- Comfortable with QuickBooks Online and Google Workspace (Gmail, Calendar, Sheets, Drive, Chat)
- Dependable, punctual, and loyal: someone looking for a place to call home
- High school diploma or equivalent preferred
- PoolBrain or similar field-service software (ServiceTitan, Jobber, Housecall Pro) a plus.
- Pool industry experience is a plus, not a requirement
What We Offer
- $25.00–$28.00/hr., depending on experience
- Health and dental insurance
- Paid time off
- 401(k) after 1 year, with a 4% company match on a 5% employee contribution
- Employee Equity Program
- Real growth opportunities and a path to advancement
- A stable, friendly, and flexible work environment
- A team that operates like family and holds itself to a high standard
Pay: $25.00 - $28.00 per hour
Benefits:
- 401(k)
- Health insurance
- Referral program
- Retirement plan
Work Location: In person
Salary : $25 - $28