Community Services Coordinator

The Community Services Coordinator assists with the oversight and implementation of Love in Action ministries and networks with all Love in Action programs. This includes overseeing the work of the volunteer receptionists and client advisors and the services provided, including scheduling, recordkeeping and communications. This position requires strong problem-solving abilities. The Community Services Coordinator engages with clients, churches and outside agencies to ensure the smooth provision of services. This position is crucial to the smooth facilitation of the department as a whole and will work closely with the Manager of Community Services and serve on the Community Services Team.

Essential Duties and Responsibilities:

· Ensure that those requiring assistance are valued and assisted in a timely manner.

· Assist in ensuring an effective intake process is in place for receiving requests, scheduling appointments and connecting clients with the appropriate services for their need.

· Have a strong understanding of the roles required under Community Services in order to provide backup to any necessary area of Community Services.

· Provide necessary support to bring continuity to and develop community among the volunteers and clients who are connected to Community Services at Love in Action.

· Serve as liaison with clients, helping them through the process and their next steps.

· Lead in the areas of vehicle donations and vehicle repair, including scheduling and being liaison with donors and service providers.

· Provide support and backup for the Housing Ministry as required.

· Serve as an integral part of the Community Services Team, helping to plan and implement new and/or improved processes, performing assigned tasks and assisting as requested.

· Work with the volunteer assigned to schedule receptionists and clients advisors to create monthly schedules.

· Maintain an accurate record in the online appointment log of the Client Advisors that are serving.

· Maintain stock of emergency food available on site at Ferry Street.

· Assist in developing, training and equipping ministry volunteers.

· Assist in ensuring Virtual Case Manager (VCM) records are maintained accurately.

· Facilitate special projects as assigned.

· Prepare periodic reports for the Manager of Community Services.

· Meet periodically with the Manager of Community Services for goal-setting and accountability.

Non-Essential Duties and Responsibilities:

· Serve as a member of the Community Services Team performing tasks as requested

· Encourage and pray with clients

· Strive for excellence in services provided

· Work with other departments to ensure smooth blending of services

· Promote the organization’s vision and mission

Skills and Abilities:

· Believer in Jesus Christ as Savior and Lord, evidenced by character traits

· Able to think quickly

· Others-focused as demonstrated in good listening skills, encouraging others to serve

· Model Love in Action values and culture

· Have a heart for building community within the Community Services Team and Community Service as a whole

· Demonstrate a “can do” attitude that is both flexible and team player oriented

· Leadership and time management skills

· Ability to plan ahead and execute the plan

· Strong written and verbal communication skills

· Ability to maintain good boundaries

· Ability to maintain a composed demeanor in a busy environment

· Exhibit strong organizational skills and be detail-oriented

· Computer skills necessary: Proficient in Microsoft Office 365, Outlook, database (VCM) and web navigation

Hours and Compensation:

· This is an hourly position requiring approximately 24 hours per week. Pay range $18-$20 per hour

· Bi-weekly pay schedule

· Paid Time Off according to the LIA Employee Handbook

· Eligible for Simple IRA after one year

Pay: $18.00 - $20.00 per hour

Benefits:

• Paid time off

Work Location: In person

Salary : $18 - $20