What are the responsibilities and job description for the Community Services Manager position at Love In Action of the Tri-Cities?
Community Services Manager
Location: Love in Action, 326 N. Ferry Street, Grand Haven
Reports to: Executive Director
Status: Full-Time, Salaried (Exempt)
Date: January 27, 2026
Position Summary
The Community Services Manager oversees Love in Action’s "Client Hub"—the central point of entry for all individuals seeking support. Whether a neighbor needs food, housing, or wraparound services, their journey begins here.
The Manager leads a team of volunteers and staff to cultivate an interdependent, empowering community that responds to daily crises and emergent needs. By modeling grace and personal dignity, the Manager ensures that every interaction at LIA is an opportunity for life transformation and a pathway for individuals to thrive.
Essential Duties and Responsibilities
Leadership & Culture
- Model a "Listening-First" Culture: Promote a trauma-informed, grace-based response to the diverse needs of LIA clients.
- Team Supervision: Supervise Community Services staff and a robust volunteer team, providing regular coaching and performance feedback.
- Training: Establish and maintain training procedures for staff and volunteers to ensure consistent, high-quality service.
Process & Operations
- Workflow Management: Oversee the intake and referral processes to ensure clients are connected to the appropriate LIA programs (Food, Housing, Clinic and other wrap-around services) or community partners.
- Information Systems: Maintain accurate documentation, forms, and instructions for volunteers; ensure the client database is kept professionally current.
- Reporting: Prepare monthly written reports on service metrics and impact stories for the leadership team and Board.
Community & Collaborative Partnerships
- Housing Collaboration: Work alongside the Housing Ministry Collaborative (HMC) to conduct case reviews and facilitate emergency rental/utility assistance.
- Church & Agency Liaison: Maintain active partnerships with area churches and social service agencies to ensure a coordinated community response.
- Strategic Integration: Collaborate with the Directors of Haven, Connect Two, and Housing to ensure a "warm hand-off" and smooth blending of services for multi-need families.
Preferred Qualifications and Skills
- Spiritual Maturity: A firm belief in Jesus Christ as Savior & Lord, evidenced by character, servant leadership, and a heart for the marginalized.
- Education & Experience: Bachelor’s degree in a related field and a demonstrated background in ministry or non-profit leadership.
- Interpersonal Excellence: Exceptional listening skills and the ability to build trust quickly with people from all walks of life.
- Conflict Resolution: Skilled in de-escalation and maintaining healthy boundaries in high-stress environments.
- Technical Proficiency: Proficient in Microsoft Office 365, database management, and digital communication platforms.
Hours and Compensation
- Schedule: Full-time (40 hours per week), including occasional evenings or weekends for community events.
- Compensation: Bi-weekly salary. Pay Range $19-$22 per hour.
- Benefits: Paid Time Off (PTO) per the LIA Handbook. Eligible for Simple IRA contribution after one year of service.
Pay: $19.00 - $22.00 per hour
Benefits:
- Paid time off
Work Location: In person
Salary : $19 - $22