What are the responsibilities and job description for the BDC MANAGER position at Love Honda?
Job Title: Business Development Center Manager
AGRESSIVE BONUS PROGRAM! Weekly pay!
Salary based on experience.
Summary
The Business Development Center Manager supervises a team that answers all incoming calls to the dealership profit centers.
Essential Duties
- Downloads and follows up on all dealership manifest and opportunities lists.
- Answers all inbound profit center calls – sales, service, parts, and body shop.
- Makes outbound prospecting calls inviting prospects to the dealership.
- Make CSI follow-up calls.
- Contacts all no-shows to reschedule missed appointments.
- Advises customers on special-order parts status, appointment reminders, and recall campaigns.
- Works on service drive contacting customers for test drive opportunities.
- Other tasks as assigned.
Supervisory Responsibilities
[If applicable.]
Qualifications
A successful Business Development Center Manager needs the product knowledge, professionalism, and empathy that customers look for today. Communication is extremely important in a sales department as it contributes to team-building with all dealership departments.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
- At least 2 years of Experience in BDC
- Vin Solutions Experience a Plus
Language Skills
- Bilingual is a Plus
Mathematical Skills
[If applicable.]
Reasoning Ability
[If applicable.]
Certificates, Licenses, Registrations
H.S. Diploma
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.