What are the responsibilities and job description for the Assistant Manager position at Louisiana Truck Stop and Gaming Employees LLC?
Description:
The assistant manager will assist the manager in resolving issues and providing solutions that promote a smooth workflow, enhance employee productivity, and increase revenue. In the manager's absence, the assistant manager will oversee all operational procedures per company guidelines, work cooperatively to maintain a solid and productive team, and ensure consistent service quality.
Key Responsibilities:
Operational Management:
- Oversee all operational procedures when the manager is absent.
- Handle incoming calls and address location issues, promptly notifying supervisors in emergencies.
- Report, record, and recover any shortages rigorously.
- Ensure daily deposits are accurately executed.
- Conduct inspections, complete daily paperwork on time, and meet all deadlines.
- Audit daily paperwork and ensure any discrepancies are handled appropriately.
- Manage PDI and ensure invoices are copied and mailed within deadlines.
- Control distribution of daily funds and secure all cash and deposits.
Team Leadership:
- Instruct and train staff on their job duties to enhance operational efficiency.
- Maintain a hands-on approach to ensure business processes run smoothly.
- Communicate effectively with team members, staff, and supervisors, acting as an arbitrator when necessary.
- Build strong relationships with customers to provide exceptional service.
Facility Maintenance:
- Assist in maintaining a clean and safe working environment, both indoors and outdoors.
- Monitor and control inventories entrusted to the location diligently.
Safety and Loss Prevention:
- Promote a safety-oriented culture by training staff on best practices (do’s and don’ts).
- Utilize observational skills to detect potential theft and address behavior proactively.
Reporting & Documentation:
- Provide a comprehensive written report of daily occurrences during the manager's absence, including incidents involving customers, employees, and general procedures.
- Document all emergencies immediately, adhering to company policies and procedures, and communicate any incidents to supervisors.
Qualifications:
- High School Diploma or equivalent; additional education or certification preferred.
- Proven experience in a supervisory role or related position.
- Strong communication and interpersonal skills.
- Exceptional organizational abilities and attention to detail.
- Ability to work under pressure and make effective decisions.
- Proficiency in relevant software applications and technology.
Work Environment:
- This position requires a hands-on approach and the ability to work in various environments within the establishment.
- Must handle multiple tasks and respond to urgent situations effectively.
Required Certifications and Licenses:
The cashier must maintain valid State and Parish Certifications and/or Licenses while on duty. Ensure you possess the following certifications:
- Alcohol Beverage ordinance Card (by Parish)
- Louisiana Responsible Vendors Permit
- Valid State Identification card or driver’s license
- Copy of Social Security Card