What are the responsibilities and job description for the Medical Office Scheduler position at Louisiana Orthopaedic Specialists?
Description
ESSENTIAL FUNCTIONS:
Requirements
EDUCATION:
High school diploma or GED.
Requirements
Normal office environment
Physical/Mental Demands
Requires sitting and standing associated with a normal office environment. Some bending and stretching
required. Manual dexterity using a calculator and computer keyboard.
Organizational Requirements
ESSENTIAL FUNCTIONS:
- Provide excellent customer service by promptly scheduling patients with the appropriate physician while maintaining a positive demeanor.
- Accurately obtain all required demographics and insurance information from the patient.
- Utilizes templates, scheduling assistant, protocol, and physician rotation to schedule patient appointments.
- Process incoming referrals, contact patients to verify information and schedule appointment, import referrals and/or records into patents chart, send correspondence to referring provider, and send new patient paperwork to patient all in a timely and accurate manner.
- Maintains strictest patient confidentiality.
Requirements
EDUCATION:
High school diploma or GED.
Requirements
- Requires knowledge of insurance rules and regulations, medical terminology, and computer scheduling systems.
- Must be able to communicate effectively with physicians, patients, and the public and be capable of establishing good working relationships with both internal and external customers.
- Must be able to type a minimum of 40 WPM.
- Knowledge of basic computer applications.
- Knowledge of medical terminology, insurance companies and plans.
- Knowledge of scheduling templates.
- Knowledge of one or more of the following specialties: Orthopaedics, Neurology, Physical Therapy, or Pain Management.
- Must be able to answer a high volume of telephone calls and utilize a multi-line telephone system.
- Basic computer knowledge and skills in operating a computer.
- Skill in demonstrating empathy and excellent customer service skills to maintain high patient satisfaction.
- Maintaining patient confidentiality.
- Organized team player with the ability to communicate effectively and efficiently.
- Ability to maintain patient confidentiality.
- Ability to communicate with upset and frustrated patients while consistently providing excellent customer service. Demonstrate empathy, concern, good listening skills, and compassion for all patients.
Normal office environment
Physical/Mental Demands
Requires sitting and standing associated with a normal office environment. Some bending and stretching
required. Manual dexterity using a calculator and computer keyboard.
Organizational Requirements
- LOS employee manual must be read, and acknowledgement receipt signed.
- OSHA Requirements and training to include:
- Safety Training.