Front Desk Manager

College: Louisiana Delta Community College

Department: Enrollment Management

Sub department: Financial Aid

Type of Appointment: Unclassified - Administrative/Staff

Duties and Responsibilities:

• Executive & Administrative Support: Serve as administrative assistant to the Vice Chancellor of Student Services, providing executive support, calendar/meeting coordination, and handling high-level administrative tasks for the division.
• Front-Line Financial Aid & Suite Coverage: Act as the primary point of contact for financial aid inquiries-delivering high-quality customer service via phone, email, and in-person-while managing physical security and front-desk operational readiness for the Student Services suite.
• Student Worker Supervision: Oversee and direct student workers assisting with front-desk reception, phone operations, and general administrative workflows.
• Care Closet Coordination: Assist Retention and Engagement in support of Care Closet operations to provide essential food, clothing, and basic needs resources to students.
• Financial Aid Outreach & Documentation: Collect, organize, and maintain student financial aid documentation in compliance with institutional guidelines, and execute targeted email/text communications regarding financial aid status.
• Correspondence & Records Management: Direct and process departmental email and telephone correspondence for the Financial Aid Office while maintaining strictly confidential, secure student records and filing systems.
• Student Navigation & Guidance: Assist current and prospective students with general financial aid questions, application processes, and departmental resource navigation.
• Standards of Practice: Requires proactive communication, timely and accurate service to internal and external partners, accountability for follow-up and follow-through, and a continuous improvement mindset aligned with LDCC's Standards of Practice for excellence, collaboration, and service.
• Continuous Policy & Articulation Alignment: Maintain comprehensive, up-to-date knowledge of college policies, academic prerequisites, and transfer articulation agreements with regional secondary and post-secondary institutions.
• Operational Adaptability: Perform additional operational and administrative duties as assigned by the Director and Vice Chancellor.

Required Education: Associate's Degree in a business related field preferred, or a minimum of five years of work-related experience required. Must possess basic computer literacy skills, and basic skills in MOS Excel and Word. Ability to work independently with minimal supervision to meet established deadlines.

Benefits: As a member of the Louisiana Community and Technical College System, Louisiana Delta Community College has an attractive benefits package with a wide variety of benefit options. Benefits offered include retirement, multiple medical insurance options, supplemental insurances (dental, term life, disability, accident, vision, etc.), Tax Saver Flexible Benefits Plan (saves tax dollars on some child care and medical expenses), holidays (14 per year, typically includes longer break at Christmas), generous annual (vacation) and sick leave benefits and Employee Assistance Program. Specific benefits depend on job category, percent effort and length of employment.

Passing pre-employment criminal background screen is required as a condition of employment. Louisiana Delta Community College is an equal opportunity/equal access employer. Louisiana Delta Community College is a State As a Model Employer (SAME) agency that supports improved employment opportunities for individuals with disabilities.