CLIENT RELATIONS MANAGER - NORTHEAST REGION

As a Client Relations Manager, you will serve as an ambassador of the Brand and a key driver of client development, loyalty, and high-end performance within the market. In this role, you will partner closely with store leadership and regional teams to strengthen client engagement strategies, elevate the client experience, and support the continued growth and retention of existing and prospective high-potential clients.

The Client Relations Manager plays an important role in developing a strong clienteling culture across the store network by coaching teams, identifying business opportunities, and helping create meaningful, personalized experiences that deepen long-term client relationships. This individual is both strategic and hands-on, balancing business analysis, in-store execution, and relationship building to support overall commercial performance and brand loyalty.

Client Development & Business Performance

• Partner with store leadership and regional stakeholders to create and execute strategies that drive client retention, client acquisition, and high-end business growth.
• Identify opportunities across categories and client segments and propose targeted action plans to maximize sales performance and deepen client engagement.
• Build and maintain a sustainable personal network of high-potential and top clients, delivering elevated and highly personalized service.
• Support the development of client-centric initiatives, events, and experiences designed to strengthen loyalty and create memorable brand moments.

Team Development & Clienteling Excellence

• Guide and support store teams in embedding clienteling into their daily activities, ensuring balanced attention to top, new, and developing clients.
• Coach teams on relationship-building best practices, outreach strategies, personalized communication, and follow-up actions.
• Share successful clienteling practices and support the execution of client contact initiatives such as appointments, events, correspondence, and milestone outreach.
• Encourage effective use of clienteling and CRM tools to improve client knowledge, engagement, and long-term development.

In-Store & Cross-Functional Partnership

• Maintain strong in-store presence to ensure key initiatives, launches, and high-end priorities are understood and executed consistently.
• Partner with regional and corporate teams including Client Relations, Merchandising, Visual Merchandising, Retail Learning, Events, and store leadership to align on priorities and drive business impact.
• Organize and support store meetings, briefs, and action plans around client development and high-end opportunities.
• Assist in the planning and execution of exceptional experiences for VICs and other key client segments, including appointment-based selling, wardrobing, and bespoke service moments.
• Provide recaps, insights, and feedback following store visits, events, and special projects to ensure timely follow-up and continuous improvement.
• Support stores in acquiring high-end product and in leveraging business opportunities that strengthen local performance and client loyalty.

The appointed candidate will be offered a salary within the range of USD $130,000 - $140,000 annually, plus the opportunity for a bonus, a comprehensive benefits package including: medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks and two retirement plans both with employer contributions

Louis Vuitton is a company that respects the uniqueness of each employee and offers everyone the means to find their place and thrive. We promote initiatives aimed at supporting professional equality for everyone. We strive to go above and beyond purely symbolic measures by building a culture focused on meaningful strategies aimed at creating an inclusive workforce.

In addition to a generous benefits package, unparalleled career development opportunities, both locally & globally, as an employee at Louis Vuitton, you can expect to be provided with industry leading training which will offer you an in-depth insight into the luxury and retail environment.