Medical Receptionist I

Loudoun County Government has been named one of Forbes' 2025 Best Large Employers! We’re proud to be recognized nationally for our commitment to employee satisfaction and excellence in public service. At Loudoun County, we bring together talented professionals from all backgrounds to make a meaningful impact in a dynamic, growing community — that’s The Loudoun Difference.

Welcome and thank you for your interest in employment with Loudoun County Government!

ALL SECTIONS OF THE APPLICATION MUST BE COMPLETED IN ITS ENTIRETY. THE RESUME IS CONSIDERED SUPPLEMENTAL INFORMATION ONLY. APPLICATIONS THAT ARE INCOMPLETE OR INDICATE 'SEE RESUME' WILL NOT BE TAKEN INTO CONSIDERATION.

Introduction

The Loudoun County Department of Mental Health, Substance Abuse and Developmental Services is seeking a talented and motivated individual to serve as a Medical Receptionist I in the Operations Support program. In this role, you will work with a trusted and reputable team that has a history of success connecting individuals and their families with person-centered, recovery-oriented services and supports.

We welcome new teammates who approach their professional careers with enthusiasm and dedication to our diverse and fast-growing county. Come be a part of something that matters.

Job Summary

The Medical Receptionist is responsible for providing outstanding customer service to individual’s accessing behavioral health services primarily at our Sterling Clinic, but you may be asked to support other locations as needed. Ideal candidates will possess exceptional customer service skills, computer and data entry experience, strong written and oral communication skills, be detail-oriented, and have previous professional experience utilizing an Electronic Health Record (EHR) to maintain service delivery records.

Primary responsibilities include:

• Greeting and checking in individuals in a healthcare setting and assisting new individuals interested in enrolling for Departmental services.
• Answering and directing general inquiries from individuals, both in-person and over the telephone, scheduling appointments, collecting payments, and verifying billing and insurance information.
• Provides courteous and timely customer service to County staff, vendors, visitors, and the public; provides information; responds to questions and refers individuals to appropriate staff.
• Manages medical provider schedules; sets-up hours of availability; notifies individuals of appointment cancellations due to staff illness, inclement weather, and other emergencies; and facilitates rescheduling activities.
• Accurately enters information into the Electronic Health Record system.
  Position Hours: Mon – Fri: 8:30am – 5pm with a required closing shift at least once per month until 8 pm. This position may be required to work more than one closing shift per month depending on staffing and program needs.

Minimum Qualifications

High School diploma or equivalent; two (2) years of related work experience in a clerical position involving contact with the public and working with automated systems; or equivalent combination of education and experience.

Preferred Qualifications:

• Experience with standard office equipment, including desktop scanners, and proficiency with computers and Microsoft Office programs.
• Bilingual skills, with the ability to read, write, and speak in both English and Spanish.

Job Contingencies and Special Requirements

• Must be available to work 7.5-to-10-hour shifts between the hours of 8:30 AM – 8:00 PM, Monday through Friday.
• Must maintain current CPR/First Aid/AED and OSHA certifications.
• Must successfully complete mandatory training, including HIPAA, Human Rights and Therapeutic Options.

• Employment is contingent upon successfully passing pre-employment background check to include fingerprinting, credit, NCIC, DMV and TB test.
• Must have a good driving record and a valid driver's license in Virginia or regional state of residence.