Seasonal E-Commerce Customer Service

Seasonal E-Commerce Customer Service Job Category: Warehouse Requisition Number: SEASO001523 Posting Details Posted: October 18, 2025 Full-Time On-site LocationsShowing 1 location Buffalo Grove, IL 60089, USA Job Details Description We’re looking for Seasonal Customer Service Representatives to join our team on-site during our busiest and most exciting time of year. If you love great food, enjoy helping others, and thrive in a fast-paced environment, this is the perfect opportunity to start your career with Lou’s. What You’ll Do Answer inbound phone calls and assist customers with placing orders and inquiries. Track FedEx shipments to ensure our Tastes of Chicago packages arrive perfectly nationwide. Support your teammates with various office and customer service tasks. Deliver friendly, professional service to every customer—every time. Work hard, have fun, and create memorable experiences for both Lou Malnati’s and Tastes of Chicago customers. Be the friendly, knowledgeable voice of Tastes of Chicago via phone. Answer product questions, provide order updates, and help customers place their orders. Resolve issues quickly with empathy and professionalism. Keep detailed and accurate information in our customer service system. Represent our brand’s values—friendly, reliable, and authentic—in every interaction. What We’re Looking For 1+ year of customer service or related experience (e-commerce experience a plus). Full cycle customer service includes order entry to final delivery. Clear and friendly communication skills, both written and verbal. Ability to stay organized while handling multiple customer inquiries. Comfortable learning new systems and tools quickly. A positive, solution-focused attitude with strong teamwork and hospitality. Must have the ability to work independently after training. Requires strong multitasking skills, adaptability, and a customer-first approach. Must be able to speak and write fluently in English. Enjoys working in a fast-paced, team-oriented office environment. Excellent interpersonal, listening, and time management skills. Basic computer skills required (Microsoft Office & internet research). Ability to sit approximately 90% of the workday and move freely around the office. Why You’ll Love Working Here Family Culture: You’re not just an employee—you’re part of our family. Flexible Scheduling: Must be available to work weekends, evenings, and holidays during peak season. Delicious Perks: Discount during seasonal position at our Lou Malnati’s restaurants Additional Information Shift availability: Monday–Friday until 8PM; Saturday–Sunday weekend shift varies Full-time: Up to 80 hours per pay period Worksite: Onsite at Lou Malnati’s Support Center in Buffalo Grove Job Length: Temporary Seasonal Position, November 2025 – December 2025