Information Technology (IT) Systems Manager

About the LPRC 

For 25 years, the Loss Prevention Research Council (LPRC) has been the leading research organization in retail-loss prevention, collaborating with major retailers and solution-providers to translate research into real-world applications. We operate a state-of-the-art research ecosystem, partnering with our 113 retail member organizations (such as Home Depot, Kroger, Macy’s, Publix, Verizon, Walmart), over 160 solution provider member organizations (including AT&T Business, Axis Communications, Axon, Flock, Motorola Solutions, Nvidia), as well as our law enforcement and academic partners. We invite you to learn more at lpresearch.org. 

Job Summary

The Information and Research Technology Systems Manager is responsible for the reliable operation, integration, support, and evolution of all technical infrastructure across LPRC’s labs, member-solution environments, business systems, and field installations. This role combines IT systems management, hands-on integration work, lab infrastructure operations, and external engagement with solution-provider members and retail participants. You will manage technology across our research spaces, coordinate with LPRC staff, interns, and external partners, and ensure that our environments remain cutting-edge, secure, and fully operational. 

Key Responsibilities 

·        Manage and secure LPRC's IT and network infrastructure, including servers, firewalls, user systems, and data storage, ensuring protection against device compromise, external threats, and data spillage.

·        Oversee and maintain all technology systems across LPRC's labs, offices, and field sites-supporting installation, integration, and operation of equipment used in research and solution-provider projects.

·        Provide reliable IT support for the LPRC team by managing devices, software, and datasets, ensuring smooth system access, compute availability, and information security.

·        Collaborate with researchers, interns, and solution-provider members to integrate and test new technologies, resolve technical issues, and document configurations and improvements.

·        Continuously evaluate and improve system performance, documentation, and operational workflows to support innovation and reliability across all labs and business systems.

·        Miscellaneous duties as assigned

Required Knowledge, Skills & Abilities 

·        Proficiency in IT systems, networking, and hardware/software infrastructure.

·        Experience integrating and managing cameras, sensors, IoT devices, servers, and virtual machines.

·        Working knowledge of cabling, wiring installations, and network equipment setup.

·        Strong problem-solving, organization, and documentation skills.

·        Ability to manage multiple projects in a fast-paced, collaborative environment.

·        Effective communication and teamwork skills, with the ability to mentor interns or technical staff.

Education & Experience 

·        Associate or bachelor’s degree in information technology, network administration, or a related field (or equivalent experience).

·        3-5 years of experience in IT support, systems integration, or network and infrastructure management; experience in lab or research environments preferred.

·        Proven ability to manage networked security systems (e.g., cameras, sensors, servers, switches).

·        Experience supporting research or retail-technology environments.

·        Supervisory or mentoring experience with interns or technical staff a plus.

·        Relevant certifications (e.g., CompTIA A , Network , Security , Server , ) are helpful but not required.

Salary & Benefits 

·        Salary Range: Salary will be commensurate with experience, education, and certification.

·        Benefits include health insurance contributions, vacation after 90 days, SEP-IRA contribution, annual bonus eligibility after one year of service.

Application Process 

Interested candidates should submit: 

·        A current resume 

·        A cover letter that addresses how the candidate meets the key responsibilities and qualifications listed above 

·        Names and contact information for at least three professional references