Volunteer Engagement Coordinator

POSITION: Volunteer Engagement Coordinator

SUPERVISOR: Volunteer Svcs. & Data Analyst Manager

STATUS: Hourly/Non-Exempt

PAY RANGE: $21.00 - $25.00 Hourly

The base pay offered will consider internal equity and may vary based on the candidate’s job-related knowledge, skills, experience, and other factors.

LOS ANGELES REGIONAL FOOD BANK

The mission of the Food Bank is to mobilize resources to fight hunger in our community.  To fulfill our mission, we source and acquire nutritious food and other products and distribute them to people experiencing nutrition insecurity through our partner agency network and directly through programs; energize the community to get involved and support hunger relief; and conduct hunger and nutrition education and awareness campaigns and advocate for public policies that benefit the people we serve.  Food Bank employees are hired because of their unique skills, diverse perspective, and their commitment to our mission. This means that each of us, working together, will do all that we can to fulfill our vision that no one goes hungry in Los Angeles County. Our core values include: Respect, Stewardship & Accountability, Collaboration, Urgency, Service, Integrity and Diversity. Our organization is committed to maintaining a positive and engaging workplace for all employees.

ESSENTIAL FUNCTIONS

The Volunteer Engagement Coordinator provides timely support services to the Volunteer Department and Food Bank Staff. Assist with the recruitment, evaluation, and orientation of existing and new volunteers.

WHAT YOU’LL DO

Volunteer Relations: Recruit, schedule, and coordinate individual and group volunteers to support the Food Bank’s programs and operations. Lead, train, orient, and supervise volunteers at on-site events across both volunteer facilities and off-site events such as drive-through, pop-up, and walk-up food distributions. Build strong relationships with volunteers. Provide consistent, excellent customer service to motivate volunteers to continue engaging with the Food Bank by ensuring that they have a positive experience. Maintain a volunteer management system/ database to track and report volunteer activities, such as hours completed, most recent shift attended, name of project or program, etc. Conduct and/or arrange for volunteer orientation and training. Engage in volunteer management best practices. Responsible for the Volunteer Recognition Program. Consistent engagement with volunteers to express appreciation and build rapport. Update and maintain an accurate count of individuals and groups on our Volunteer Schedule. Communicate the schedule to the volunteer team and internal teams (Operations, Programs, and Development). Collaborate with volunteer team and internal teams (Operations, Programs, and Development). Assess volunteer needs across our programs and make recommendations for change. Respond to telephone, voicemail, written, and e-mail inquiries. 

Community Partnership & Outreach: Attend recruiting events within the community and perform community outreach to increase volunteer participation. Identify and evaluate qualified volunteers to take on volunteer leadership roles. Develop new engagement and recruitment strategies for volunteers, including virtual opportunities. Attend recruiting events within the community and perform community outreach to increase volunteer participation. Assist with special projects and events.

QUALIFICATIONS

• High School Diploma required; Prefer at least 2 years’ College-level course work completed.

• Experience in volunteer recruitment or event management desired.

• Ability to work in a fast-paced environment that requires strong multitasking skills, excellent time management, and self-starter mentality. 

• Great public speaking, oral and written skills.

• Excellent customer service and engagement skills with the public

• Able to complete assignments with attention to detail and high degree of accuracy.

• Proficient in basic computer applications such as Excel and Google Workspace (i.e. sheets, docs)

• Demonstrated capability to conduct one’s self in a calm, courteous, and professional demeanor when dealing with the public and/or with difficult situations during all interactions.

• Must be resourceful and possess good analytical skills with the ability to think creatively to solve problems. 

• Ability to identify events in need of volunteers and be proactive with recruitment and engagement

• Ability to work productively in an environment with frequent interruption.

• Ability to properly handle confidential information. 

• Work effectively and collaboratively with others towards common goals. Presents a professional appearance and demeanor.

• Communicate accurately, honestly, supportively and in a timely manner with department and interdepartmental team members. 

• Demonstrate strong planning, organization, time management, and interpersonal skills.

• Flexible to occasionally work early-morning and evening hours. Flexible to commute to various volunteer locations per departmental needs. 

• Willingness to adjust hours to accommodate the needs of the job.

• Ability to work well with a diverse group of staff and volunteers.

• Regularly walk volunteers to different locations around the Food Bank throughout the day.

• Must be able to sit, stand, bend, and walk for extended periods of time.

• Ability to both carry and lift 30 to 40 pounds.

• Bilingual, English/Spanish or other languages preferred, but not required. 

• Passion for the Food Bank’s mission and commitment to the values of the organization: collaboration, inclusion, diversity, equity, accessibility, respect, service, stewardship & accountability.

BENEFITS

We offer a comprehensive benefits package:

• Medical: Employee HMO coverage as little as $10 per bi-weekly paycheck and access to Nonstop Health funds

• Dental: Employee HMO coverage available at no cost

• Vision: Comprehensive vision insurance with generous allowances for examinations and material costs 

• Flexible Spending Accounts

• Employer-paid Life Insurance and Long-Term Disability

• Optional Long-Term Care Insurance

• 403(b) retirement savings plan with employer match

• Employee Assistance Program (EAP) with expanded Mental Health 

• Employee recognition programs

• Growth & career development support for professional certifications and additional training resources

• Vacation: Two weeks annually for the first three years

• Holiday: Nine paid holidays; eligible upon date of hire

• Sick Leave Time available

As a part of the Food Bank’s pre-employment screening process, all potential employees are subject to a Criminal Background Check.

In instances of a federal, state or locally declared emergency, Los Angeles Regional Food Bank is typically considered an essential service and emergency responder; all of its employees may be called in to perform regular or emergent duties.

The Los Angeles Regional Food Bank is proud to be an “Equal Opportunity Employer.” Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Food Bank fosters an organizational culture where ideas and decisions from all people help us grow, innovate, and serve in a rapidly changing world. We strongly encourage people from underrepresented groups to apply.