Resident Manager

Description

RESIDENT MANAGER

HOUSING MANAGEMENT DIVISION

$50,663.67-$70,929.35 Annually (DOQ)

PLUS, FREE APARTMENT/RENT/UTILITIES

REGULAR POSITION

POSITION LOCATED IN SOUTH LOS ANGELES

Initial salary placement is generally made between the start and mid-point of the posted range. New hires are not eligible to start at the maximum of the posted range.

LACDA Overview

The Los Angeles County Development Authority (LACDA) is a dynamic, innovative agency created in 1982 by the Board of Supervisors.The LACDA’s core pillars include housing and community development programs that benefit the unincorporated Los Angeles County areas and various incorporated cities that participate in LACDA programs. Funded primarily with federal grants, the LACDA is an industry leader in sponsoring new solutions to housing and forming partnerships with private and public agencies. To find out more about the LACDA, please visit our web site at www.lacda.org.

Division Overview

The Housing Management Division (HMD) manages 3,229 public and affordable housing units located at 68 sites, serving more than 6,500 residents. HMD generates and utilizes the resources of the LACDA to provide quality affordable housing and expand opportunities to improve the quality of life in housing developments through the involvement of employees, residents, and community partners. HMD also implements and administers various funds for the improvement and modernization of the public housing developments and utilizes various grants to provide needs-based services to public housing residents, including at-risk youth and their families.

Position Overview

Under general supervision, oversees the day-to-day activities of assigned Authority owned/managed properties, including tenant relations, eligibility, recertification, lease compliance, maintenance, and office management; serves as the primary point of contact for tenants, landlords, and service providers; determines initial and continuing eligibility for Authority owned/managed housing programs and the Section 8 Housing Choice Voucher Program and maintains minimal vacancies; ensures adherence to Authority policies and procedures, local landlord/tenant laws, and safety codes; maintains manual and computerized records; and performs.

Essential Job Duties

The below statements are intended to describe the general nature and scope of work performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

• Serves as an on-site property manager of Authority owned/managed properties; oversees the day-to-day operations of assigned properties, including tenant relations, eligibility, recertification, lease compliance, and office management; serves as the primary point of contact for tenants, landlords, and service providers.
• Determines initial and continuing eligibility for Authority owned/managed property programs in compliance with applicable federal, state, and Authority regulations, policies, and procedures; maintains appropriate caseload.
• Performs interim and annual review of resident’s eligibility to remain on an appropriate Authority program; reviews changes in income and household composition; sends out appropriate requests for information; recalculates rent and prepares amendment to current lease as required; notifies residents of changes.
• Accurately assigns tenant rental obligation in accordance with property/program income limits and regulations; runs rent reports for assigned property/properties; monitors and distributes delinquent rent notices to residents.
• Coordinates and conducts interview processes with applicants and residents; accepts applications, schedules interviews, and screens applicants and residents; ensures applications, recertifications, and supporting documentation are accurate and up to date.
• Enforces compliance with lease agreements, Authority regulations and various program rules; explains new or revised policies, procedures, laws or ordinances.
• Participates in annual property inspections and conducts patio inspections to ensure adherence to established standards; receives maintenance requests from tenants and initiates works orders for resident and property repairs.
• Organizes and prioritizes caseload to ensure that necessary actions are taken and processed within established timeframes.
• Maintains positive tenant relations by providing prompt, courteous and accurate response to tenant issues; promotes and ensures compliance with Authority, property, and program policies and standards.
• Composes, proofreads and processes a variety of documents including letters, newsletters, fliers, memoranda, and general correspondence. Initiates and conducts informal counseling for those residents in violation of lease and/or program regulations; prepares evidence to support allegations; drafts summaries of conferences and results of hearings/conferences.
• Maintains accurate and detailed records and files, including incident reports; updates information, researches discrepancies, and performs data entry; maintains documentation for property and case management activities.
• Serves as a liaison with a variety of public and private organizations, community groups, and social service agencies to ensure resident needs are met and to promote self-sufficiency and stability.
• Maintains liaison with maintenance staff and contractors to maintain the upkeep of assigned properties and address specific maintenance needs or coordinate recurring maintenance inspections and services.
• Provides courteous, respectful, honest, timely and professional communication and information to all Authority staff, program participants, visitors, and the general public; utilizes effective de-escalation techniques as necessary.
• Schedules, coordinates and facilitates a variety of staff, Agency and resident meetings and trainings; prepares and distributes agendas and informational packets, set-up meeting logistics; take, transcribe and distribute minutes.
• Responds to emergency situations and takes appropriate action including contacting/coordinating with other Authority staff, vendors, and/or emergency services.
• Performs other related duties as assigned.
  
  

Qualifications

Essential Knowledge and Abilities:

Knowledge Of:

• Principles and practices of tenant retention and relations.
• Methods and practices used in housing assistance and/or social service programs.
• Eligibility, recertification, and case management practices and procedures as they pertain to assigned housing assistance programs and services.
• Basic interviewing techniques and principles.
• Business letter writing and the standard format for reports and correspondence.
• Business arithmetic and basic statistical techniques.
• Record-keeping principles and procedures.
• Applicable federal, state, and local laws, codes, regulations, and ordinances, as well as industry standards and best practices relevant to the assigned area of responsibility.
• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and Authority staff.
• The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
• Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.
  
  

Ability To:

• Perform on-site property management duties including responding to urgent resident requests for assistance.
• Perform specialized and technical eligibility and case management work with accuracy, speed, and minimal supervision.
• Maintain confidentiality of sensitive personal information of applicants, current and former residents, and other matters affecting prospective and/or current applicants and tenants.
• Maintain accurate files and records.
• Make accurate arithmetic computations.
• Prepare clear and concise reports, correspondence, and other written materials.
• Effectively administer a variety of Housing Authority resident services and programs.
• Understand, interpret, and apply all pertinent laws, codes, regulations, policies and procedures, and standards relevant to work performed.
• Effectively represent the division and the Authority in meetings with governmental agencies, community groups, various business, professional, and regulatory organizations, and in meetings with individuals.
• Use tact, initiative, prudence, and independent judgment within general policy, legal and procedural guidelines.
• Independently organize work, set priorities, meet critical deadlines, and follow-up on assignments.
• Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.
• Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.
  
  

Education And Experience:

Any combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position.?

Education:

• Equivalent to completion of the twelfth (12th) grade.
  
  

Experience:

• Two (2) years of responsible experience in residential property management, housing assistance programs, or social services programs.
  
  

Proof of diploma, certifications, credentials, licenses and/or documents must be uploaded to the application at the time of filing. Applications can be rejected if proper documentation is not uploaded.

Desirable Qualifications:

Desirable Qualifications are used to identify relevant knowledge, skills, and abilities as determined by business necessity. These criteria are considered desirable qualifications and are not intended to serve as minimum requirements for the position. Applicants who possess these qualifications will not automatically be selected.

• Experience utilizing software systems related to property management, housing management, and/or social services systems to determine public benefits
• Experience providing customer service to clients in the areas of property management, housing management, and/or social services
• Experience utilizing Yardi or a similar housing software program
• Experience utilizing Laserfiche or other digitizing software for records management and retention
  
  

Licenses And Certifications:

• Some positions may require possession of a valid California Driver’s License to be maintained throughout employment or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
• Possession of, or ability to obtain, Public Housing Rent Calculation certificate issued by Nan McKay & Associates.
  
  

PHYSICAL DEMANDS

When assigned to an office environment, must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone; ability to stand and walk between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information.

When assigned to a field environment, must possess mobility to work in changing site conditions; possess the strength, stamina, and mobility to perform light to medium physical work; to sit, stand, and walk on level, uneven, or slippery surfaces; to reach, twist, turn, kneel, and bend, to climb and descend ladders; and to operate a motor vehicle and visit various Authority sites; vision to inspect site conditions and work in progress. The job involves fieldwork requiring frequent walking in operational areas to identify problems or hazards, with exposure to hazardous materials in some site locations. Employees must possess the ability to lift, carry, push, and pull materials and objects averaging a weight of 25 pounds, or heavier weights, in all cases with the use of proper equipment and/or assistance from other staff.

ENVIRONMENTAL CONDITIONS

Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

Additional Information

Equal Opportunity

The LACDA is an equal opportunity employer committed to valuing diversity in the workforce and fostering an inclusive workplace for all employees.

Reasonable Accommodation

If you are an individual with a disability and need to request reasonable accommodations under the Americans with Disabilities Act (ADA), please call the LACDA, Human Resources at (626) 586-1687 or via email at hr.recruiter@lacda.org.

Application Process

To be considered, all applicants are required to apply online by the filing deadline. Applications will be reviewed for possession of minimum qualifications and evaluated according to the essential functions of the job. In the Work Experience section of the application, applicants must demonstrate their experience by providing a clear description of the work performed as it relates to the position. Each job held must include the dates of employment, name and address of the employer, position title, hours per week, and supervisor. Please note resumes will not be reviewed to determine qualifications.

Supplemental questions are considered a part of the application process and must be carefully answered. All required questions must be completed before the application can besubmitted. The supplemental questions will be used to evaluate the applicant's education, training, and experience.

Education Verification

To receive credit for required education, applicants must attach a copy of their diploma, degree, or official/unofficial transcripts. Please note foreign degrees (or degrees completed outside of the United States) require an evaluation of U.S. equivalency conducted by a credential evaluation service such as The National Association of Credential Evaluation Services (NACES) or the Association of International Credential Evaluators, Inc. (AICE).

Please include three (3) professional references in the "Reference" section of your application.

Failure to comply with this application process may result in disqualification.

Screening and Selection Process

Following the review of application materials, the most qualified candidates will be contacted via email and text messaging, if elected, for an assessment test and/or interview. ?Please check the email account provided on the application for important communications regarding the status of your application and/or next steps. ?

Salary Compensation

Salary compensation is determined based on qualifications, which include experience, education, knowledge, skills, and abilities. Initial salary placement typically falls between the start and mid-point of the posted range. Promotional hires receive a standard promotional increase. New hires cannot start at the maximum of the posted range. Upon employment, regular full-time employees become eligible for annual merit-based salary increases contingent upon their performance ratings, provided there is room within the established salary range.

Conditions of Employment

Candidates selected from the process will receive an offer of employment contingent upon the successful completion of satisfactory reference checks, a post-offer medical examination, a criminal background check, and a driving record check. ?Background and driving record check information will be considered in determining the applicant's suitability for the position.

Possession of a valid California Driver’s License to be maintained throughout employment or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

Failure to meet these pre-employment requirements will be grounds for withdrawal of the conditional offer of employment.

Proof of authorization to work in the United States will be required at the time of hire.

Employment with the LACDA is at-will and may be terminated at any time with or without cause.

DEADLINE: Wednesday, April 22, 2026, at 11:59 PM

APPLY IMMEDIATELY, THE POSITION MAY CLOSE WITHOUT PRIOR NOTICE.

RECRUITMENT NUMBER: 26019

As a Regular Full Time Employee You Are Eligible To Receive The Following Benefits Offered By The Los Angeles County Development Authority(LACDA):

• Thirteen paid holidays*
• Ten days (80 hours) of Vacation based on years of service up to twenty days (160 hours) of vacation time subject to the conditions listed under LACDA Provided Leave
• Twelve days (96 hours) of sick time subject to the conditions listed under LACDA Provided Leave
• Two (8 hour) floating holidays (must be utilized by last pay period in December)
• $10,000 group Term Life and Accidental Death & Dismemberment Insurance Policy
• Short term and long term disability insurance
• Paid jury duty and witness leave up to 176 hours per year
• Paid bereavement leave up to three days is permitted in the event of death of an immediate family member
• Medical / Dental / Vision
• Flexible Spending Accounts (Health Care & Dependent Care)
• Supplemental Employee and Dependent Life Insurance
• Employee and Family Accidental Death & Dismemberment Insurance
• Employee Assistance Program
• CalPERS
• 457 Deferred Compensation Plan
• Bilingual Pay (if applicable)
  
  

In addition to the above, the LACDA's Flexible Benefits Plan is authorized under Section 125 of the Internal Revenue Code, and permits employees to use pre-tax dollars to pay for their portion of the cost of benefits under the Plan through "Salary Redirection" arrangements.

As part of this plan the LACDA will contribute $1000.00 per month, effective on the first (1st) of the month following the completion of one (1) full month of compensated service.

CalPERS:

• Classic Members
• Members who established membership prior to January 1, 2013
• The Employee Contribution is 7% of the base salary: 2.5% from the member and 4.5% from the LACDA.
• LACDA Benefit Factor: 2% at age 60
• PEPRA Members
• Members who established membership after January 1, 2013
• Employee Contribution is 8.25% of base salary
• LACDA Benefit Factor: 2% at age 62

*Traffic Court Specialist (TCS) employees receive one additional holidays.

For Additional Benefits Information, Please Visit Our Website – www.lacda.org

01

Only your application and supplemental responses will be reviewed to determine minimum qualifications. PLEASE CHECK YOUR ANSWERS CAREFULLY. Mistakes or incomplete responses may result in disqualification. Do not rely on a resume or respond "see resume " as it will not be used to determine qualifications. All information is subject to verification at any time in the examination and hiring process. Falsification of any information may result in disqualification or dismissal.

• I understand the information above
  
  

02

I have the following level of education. Please note: Applicants must attach a copy of their degree or official/unofficial transcripts to receive credit for the required education.

• I do not have a high school diploma or equivalent
• High school diploma or equivalent
• Associate's Degree
• Bachelor's Degree
• Master's Degree
• Doctorate's Degree
  
  

03

Please select the years of responsible experience in residential property management, housing assistance programs, or social services programs.

• Less than one year
• One year of experience, but less than two years of experience
• Two years of experience or more
  
  

04

Please describe your responsible experience in residential property management, housing assistance programs, or social services programs. In your response, please include the employer and dates where you gained this experience. If you do not have this experience, please type N/A.

05

Do you have experience utilizing software systems related to property management, housing management, and/or social services systems to determine public benefits?

• Yes
• No
  
  

06

Please describe your experience utilizing software systems related to property management, housing management, and/or social services systems to determine public benefits. In your response, please include the employer and dates where you gained this experience. If you do not have this experience, please type N/A.

07

Do you have experience providing customer service to clients in the areas of property management, housing management, and/or social services?

• Yes
• No
  
  

08

Please describe your experience providing customer service to clients in the areas of property management, housing management, and/or social services. In your response, please include the employer and dates where you gained this experience. If you do not have this experience, please type N/A.

09

Do you have experience utilizing Yardi or similar housing software program?

• Yes
• No
  
  

10

Please describe your experience utilizing Yardi or a similar housing software program. In your response, please include the employer and dates where you gained this experience. If you do not have this experience, please type N/A.

11

Do you have experience utilizing Laserfiche or other digitizing software for records management and retention?

• Yes
• No
  
  

12

Please describe your experience utilizing Laserfiche or other digitizing software for records management and retention. In your response, please include the employer and dates where you gained this experience. If you do not have this experience, please type N/A.

13

This position requires residency within a designated unit of a property situated in South Los Angeles. Do you confirm your understanding and acceptance of this condition?

• Yes
• No
• Required Question