What are the responsibilities and job description for the Customer Account Representative position at Lorygen Group?
About Us
We work closely with startups, growing businesses, and established brands to create user-focused digital solutions that are functional, visually compelling, and built for long-term growth. From concept to launch—and beyond—we become your digital partner.
Overview:
We are hiring a professional Customer Account Representative to assist clients with account management, service updates, and customer support operations.
Key Responsibilities:
We work closely with startups, growing businesses, and established brands to create user-focused digital solutions that are functional, visually compelling, and built for long-term growth. From concept to launch—and beyond—we become your digital partner.
Overview:
We are hiring a professional Customer Account Representative to assist clients with account management, service updates, and customer support operations.
Key Responsibilities:
- Assist customers with account-related inquiries and service requests
- Maintain and update customer account records
- Provide information about products, services, and account options
- Resolve customer concerns and escalate issues when necessary
- Support customer retention and relationship-building efforts
- Track customer interactions and account activity
- Strong communication and customer service skills
- Professional and organized demeanor
- Problem-solving and multitasking abilities
- Basic computer and data entry proficiency
- Previous customer service experience is a plus but not required