Governance Analyst

Role Name: Governance Analyst

Location: Charlotte, NC (Onsite)

Position Summary

The Change Management Governance Analyst provides operational and governance support for the Service Management Governance organization with primary focus on Change Management Governance and secondary support for Incident and Problem Management Governance functions

This role serves as a key coordinator across governance processes driving actionitem management stakeholder engagement reporting process improvements governance reviews and executive communications The individual acts as a central conduit between Change Incident Problem Management Engineering Technology Operations and Risk partners to ensure consistent execution of governance activities and continuous process improvement

The ideal candidate possesses strong project management organizational communication and analytical skills with the ability to manage multiple workstreams in a fastpaced technology environment

Key Responsibilities

Change Management Governance Support Primary Focus 60

• Support daytoday execution of Change Management Governance activities
• Coordinate Change Advisory Board CAB meetings and governance review forums
• Facilitate governance reviews for highrisk and complex technology changes
• Track governance actions risks exceptions approvals and remediation activities
• Validate change requests for completeness required documentation approvals and governance compliance
• Produce weekly and monthly governance reporting dashboards and executive summaries
• Coordinate change freeze communications and enterprise implementation schedules
• Support change metrics analysis including
  • Failed Changes
  • Emergency Changes
  • Change Success Rate
  • Aged Changes
  • Governance Compliance

Incident Problem Management Governance Support 30

• Coordinate action items resulting from major incident reviews and problem management activities
• Maintain tracking of corrective actions remediation plans and governance commitments
• Support preparation of incident governance reviews problem review discussions and executive reporting
• Assist with trend analysis and recurring issue identification
• Partner with Incident and Problem Managers to drive closure of governance deliverables and followup actions

Governance Coordination Project Management 10

• Manage governancerelated initiatives and process improvement efforts
• Drive meeting coordination documentation status reporting and stakeholder communications
• Maintain governance artifacts process documentation runbooks and procedures
• Track project milestones dependencies risks and issue resolution activities
• Support audit risk compliance and regulatory requests as needed
• Identify opportunities to streamline and automate governance reporting and processes

Required Qualifications

• 3 years of experience in Project Coordination PMO Technology Operations IT Governance Service Management or Program Support
• Experience coordinating crossfunctional initiatives involving multiple stakeholders
• Strong organizational and project tracking skills
• Experience creating executive reporting dashboards and presentations
• Excellent written and verbal communication skills
• Ability to manage multiple priorities with minimal supervision
• Strong proficiency with Microsoft Office Suite including Excel PowerPoint and Teams

Preferred Qualifications

Familiarity with ITIL practices including

• Change Management
• Incident Management
• Problem Management
• Service Management Governance

• Experience with ServiceNow
• Experience working in regulated financial services environments
• Knowledge of technology operations infrastructure cloud or platform support organizations
• Experience supporting governance forums CABs or operational review meetings

Critical Success Factors

• Strong followup and actionitem management
• Ability to influence without direct authority
• Excellent attention to detail
• Strong stakeholder management skills
• Ability to operate across multiple governance functions simultaneously
• Comfortable working with senior technology leaders
• Processoriented mindset with continuous improvement focus

Why This Role Exists

This role enables governance leaders to focus on strategy risk decisions and executive engagement by providing operational coordination project management reporting and process execution across Change Incident and Problem Management Governance The position serves as the connective tissue between governance functions and helps ensure actions risks metrics and process improvements are consistently executed and tracked to completion