Governance Analyst

• The Change Management Governance Analyst provides operational and governance support for the Service Management Governance organization with primary focus on Change Management Governance and secondary support for Incident and Problem Management Governance functions

• This role serves as a key coordinator across governance processes driving action item management stakeholder engagement reporting process improvements governance reviews and executive communications

• The individual acts as a central conduit between Change Incident Problem Management Engineering Technology Operations and Risk partners to ensure consistent execution of governance activities and continuous process improvement

• The ideal candidate possesses strong project management organizational communication and analytical skills with the ability to manage multiple workstreams in a fast paced technology environment
  

Key Responsibilities:

• Change Management Governance Support Primary Focus 60

• Support day-to-day execution of Change Management Governance activities

• Coordinate Change Advisory Board CAB meetings and governance review forums

• Facilitate governance reviews for high risk and complex technology changes

• Track governance actions risks exceptions approvals and remediation activities

• Validate change requests for completeness required documentation approvals and governance compliance

• Produce weekly and monthly governance reporting dashboards and executive summaries

• Coordinate change freeze communications and enterprise implementation schedules

• Support change metrics analysis including

• Failed Changes

• Emergency Changes

• Change Success Rate

• Aged Changes

• Governance Compliance

Incident Problem Management Governance Support 30:

• Coordinate action items resulting from major incident reviews and problem management activities

• Maintain tracking of corrective actions remediation plans and governance commitments

• Support preparation of incident governance reviews problem review discussions and executive reporting

• Assist with trend analysis and recurring issue identification

• Partner with Incident and Problem Managers to drive closure of governance deliverables and follow-up actions

Governance Coordination Project Management 10:

• Manage governance related initiatives and process improvement efforts

• Drive meeting coordination documentation status reporting and stakeholder communications

• Maintain governance artifacts process documentation runbooks and procedures

• Track project milestones dependencies risks and issue resolution activities

• Support audit risk compliance and regulatory requests as needed

• Identify opportunities to streamline and automate governance reporting and processes
  

Required Qualifications:

• 3 years of experience in Project Coordination PMO Technology Operations IT Governance Service Management or Program

  Support

• Experience coordinating cross-functional initiatives involving multiple stakeholders

• Strong organizational and project tracking skills

• Experience creating executive reporting dashboards and presentations

• Excellent written and verbal communication skills

• Ability to manage multiple priorities with minimal supervision

• Strong proficiency with Microsoft Office Suite including Excel PowerPoint and Teams
  

Preferred Qualifications:

• Familiarity with ITIL practices including

• Change Management

• Incident Management

• Problem Management

• Service Management Governance

• Experience with ServiceNow

• Experience working in regulated financial services environments

• Knowledge of technology operations infrastructure cloud or platform support organizations

• Experience supporting governance forums CABs or operational review meetings
  

Critical Success Factors:

• Strong follow-up and action item management

• Ability to influence without direct authority

• Excellent attention to detail

• Strong stakeholder management skills

• Ability to operate across multiple governance functions simultaneously

• Comfortable working with senior technology leaders

• Process oriented mindset with continuous improvement focus
  
  

Why This Role Exists:

• This role enables governance leaders to focus on strategy risk decisions and executive engagement by providing operational coordination project management reporting and process execution across Change Incident and Problem Management Governance

• The position serves as the connective tissue between governance functions and helps ensure actions risks metrics and process improvements are consistently executed and tracked to completion

The pay range that the employer in good faith reasonably expects to pay for this position is $28.66/hour - $44.78/hour. Our benefits include medical, dental, vision and retirement benefits. Applications will be accepted on an ongoing basis.

Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.

Salary : $29 - $45