What are the responsibilities and job description for the CCM Lead (OpenText Extream) position at Lorven Technologies Inc.?
Our client is looking for a CCM Lead (Opentext Extream) in Columbus, Georgia(Hybrid) below is the detailed requirements.
Job title: CCM Lead (OpenText Extream)
Location: Columbus, Georgia(Hybrid)
Duration: Long term
Job Description:
- Bachelor's degree or Master’s Degree in Computer science, or a related field, with minimum 10 Years of relevant experience.
- You should Lead the design, development, and implementation of customer communication and correspondence solutions using OpenText Exstream.
- You should Serve as the primary onsite technical point of contact for business stakeholders, product owners, architects, and project teams.
- Analyze business requirements and translate them into scalable technical solutions and document composition designs.
- Provide technical leadership and guidance to offshore development and support teams.
- Review solution designs, code, templates, scripts, and deployment packages to ensure adherence to best practices and standards.
- Drive technical discussions, architecture reviews, effort estimations, and solution planning activities.
- Support the complete Software Development Life Cycle (SDLC), including requirements analysis, design, development, testing, deployment, and production support.
- Collaborate with Business Analysts and SMEs to understand correspondence requirements and regulatory changes.
- Lead impact assessments for enhancement requests, production issues, and technology upgrades.
- Ensure successful implementation of change requests through established change management processes.
- Provide technical oversight for document template development, business rules implementation, and data mapping activities.
- Conduct root cause analysis and drive resolution of complex production issues and defects.
- Mentor and coach developers on OpenText Exstream design standards, performance optimization, and development best practices.
- Coordinate release activities and provide deployment support across development, testing, and production environments.
- Strong analytical and problem-solving skills, with a proven track record of identifying and resolving complex billing issues.
- Excellent communication and presentation skills, with the ability to explain complex technical concepts to both technical and non-technical audiences.