Patient Care Clerk

ABOUT US

Loretto Hospital is a safety-net hospital that serves more than 33,000 patients each year from Chicago’s Austin and surrounding communities. Established in 1923 as a not-for-profit community-focused healthcare provider, Loretto offers its community a unique patient-centered healthcare delivery system that promotes general wellness and education. The hospital staff are committed to providing the best possible medical care in a holistic, safe and comfortable resident environment. By empowering patients with knowledge and resources, Loretto Hospital strives to cultivate a culture of proactive medical management within the community, with the goal of increasing the quality of life for patients and community residents.

SUMMARY

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Processes preadmission forms and charts containing patient related personal, medical, and insurance information and prepares necessary identification tags to expedite patient experience.
• Interview’s patients in order to obtain any additional information, explain HIPAA policies and procedures, Notice of Privacy and ensures that all forms are explained, and all signatures are obtained.
• Contacts medical assistant to inform them of patient’s arrival. Relates any potential insurance issues to medical assistant and billing payments.
• Checks out patients upon completion of visit. 
• Answers clinic telephones and retrieves voice mail messages. Manages messages as related to clinic operations.
• Maintains regular contact with several Hospital departments in order to gather information (i.e., medical records, diagnostic imaging, laboratory, nursing floors, business office, etc.)
• Creates and maintains related departmental records and operates a variety of standard office equipment such as telephones, calculators, all in one copy, scan and facsimile machine, computer, and others.
• Performs all other duties as assigned.

COMPLIANCE RESPONSIBILITIES

• Understands and adheres to Loretto Hospital’s compliance standards as they appear in the Compliance Policy, Code of Conduct and Conflict of Interest Policy.
• Keeps abreast of all pertinent federal, state and Hospital regulations, laws, and policies as they presently exist and as they change or are modified. 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the personnel so classified.   For purposes of the American with Disabilities Act, “Job Duties” are essential job functions.

JOB REQUIREMENTS

Required:

• High school diploma or general education degree (GED)
• Six months to a year related experience and/or training; or equivalent combination of education and experience.<