What are the responsibilities and job description for the Solutions Engineer position at loop?
About Loop
Loop is on a mission to unlock profits trapped in the supply chain and lower costs for consumers. Bad data and inefficient workflows create friction that limits working capital and raises costs for every supply chain stakeholder.
Loop’s modern audit and pay platform uses our domain-driven AI to harness the complexity of supply chain data and documentation. We improve transportation spend visibility so companies can control their costs and power profit. That is why industry leaders like J.P. Morgan Chase, ABB, Tyson Foods, and Estee Lauder work with Loop.
Our investors include J.P. Morgan, Index Ventures, Founders Fund, 8VC, Flexport, and 50 industry-leading angel investors. Our team brings subject matter expertise from companies like Uber, Google, Flexport, Meta, Samsara, Intuit, Rakuten, and long-standing industry leaders like C.H. Robinson.
About the Role
We are looking for an Enterprise Solutions Engineer to collaborate across Sales, Engineering, and Customer Success to help provide clients with a seamless technical close and implementation experience. This role is responsible for complex workflow design and configuration, serving as a key point of contact for client implementations, designing/configuring data orchestration, and translating processes between the client’s system and Loop’s proprietary platform. The Solutions Engineer partners with operations and sales to ensure proposed deals include technical solutions that accurately address client needs and are appropriately supported by key customer technical decision makers. You will support client implementations both onsite and virtually in order to provide technical expertise, acting as an extension of the Sales and Customer Success teams.
Key Responsibilities
- Facilitate project management for solution scoping and implementations, including but not limited to:
- Leading kick-off calls: remote (sometimes on site) sessions providing overview of Loop solution
- Coordinate activities with internal stakeholders to develop integration solutions between a wide range of commercial and legacy client systems
- Lead integrations between Loop and client’s other external software systems (TMS/ERP) with input from Integrations Engineer, this includes handling schema mapping
- Lead product demos tailored to prospect use cases, act as product expert in pre-sales conversations
- Scope use cases to Loop’s product & roadmap
- Collaborate with sales and operations to inform cost structure for client proposal based on technical requirements
- Weekly status meetings – weekly calls with clients to review progress, obstacles, upcoming tasks, etc.
- Identifying and consulting with clients on business process transformation, optimization and best-practice initiatives, testing, training, managing go-live and system cutovers
- Post-implementation handoff – ensure the implementation is a success, before transitioning the account to our customer success team
- Responsible for multiple projects at once, with varying stages of implementation; must be highly organized with a strong sense of urgency to meet deadlines
- Owns technical and functional requirements that must be clearly documented, are comprehensive, and easily trackable
Experience Required
- 3-5 years of customer-facing experience within a SaaS or technology company environment, including one or more of the following:
- Customer integrations/implementations, or
- Software systems delivery
- 2 years of technical experience
- Demonstrated interest in applying technical solutions within the supply chain space preferred
- Ability to lead groups of people to meet critical goals
- Ability to proactively identify and communicate risks and opportunities
- Ability to lead process mapping, whiteboard sessions on workflows for implementations, create current and future state flows
- Ability to adapt quickly to changing needs/timelines
- Proven presentation or training experience
- Ability to travel up to 20%
- This is a hybrid role based in Chicago, San Francisco, or New York City
Benefits & Perks
- Premium Medical, Dental, and Vision Insurance plans, premiums covered 100% for you
- 401k plan with company match
- Unlimited PTO
- Generous professional development budget to feed your curiosity
- Physical and Mental fitness subsidies for yoga, meditation, gym, etc