Residential Concierge

Residential Concierge Part Time 4 hours per week - day shift, weekends,

holidays. SUMMARY: The Concierge responds to a wide variety of requests,

ensuring the needs of the community are clearly understood and addressed

to maximize resident satisfaction. As the first point of contact for

residents, prospective residents, visitors and vendors, the Concierge\'s

primary responsibility is to satisfy or exceed the resident

expectations, as well as serve as a liaison to various departments.

Residential Concierges embody professionalism and extensive customer

service skills. The Concierge also develops and maintains positive

relationships, making sure to address concerns or issues in a timely and

professional manner. Responsible for safeguarding confidentiality of

residents. ESSENTIAL FUNCTIONS: Performs job functions in a manner

consistent with the mission and goals of the Loomis Communities. Adheres

to The Loomis Communities Compliance and Ethics Program. Demonstrates an

awareness of, a respect for and attention to the diversity of the people

with whom they interact (persons served, personnel, families/caregivers,

and other stakeholders) that is reflected in attitudes, behavior and

services. Assists residents and their guests in a courteous and

efficient manner; and plays a vital role in ensuring the overall

resident satisfaction. Provides concierge services to residents and

visitors to include but not limited to dinner reservations,

transportation services, housekeeping, room reservations, receive,

store, and retrieve packages for residents. The concierge helps

residents get timely resolution on housekeeping and maintenance issues.

Ensures the safety and security of the community, by being aware and

knowledgeable about who is entering and exiting the property; and

ensures non-residents (e.g. guests, tradesmen, deliverymen or others)

are approved by the resident or the management office. Assists with

training and guiding new security personnel in acclimating to the

operations of The Loomis Communities. Performs security duties as

assigned (Patrol property, write activity reports, call police or fire

departments in cases of emergency)Provides administrative

responsibilities, such as keeping records of resident vehicles, phone

numbers, deliveries, frequent guests, preferences and local maintenance

and service providers. Serve as First Responder to the emergency call

system for independent living, and respond quickly in case of an

emergency. Maintains pride in the property\'s maintenance and appearance

needs, by ensuring lobby and public areas are neat and orderly.

Maintains a professional, courteous and calm demeanor in an active area.

Provides administrative support to Administrative Assistant and

Executive Director as needed. Completes financial and petty cash

transactions. QUALIFICATIONS: Preferred Education: High School Diploma

or GED Preferred Experience: Previous customer service experience.

Skills/Compentencies: Ability to apply common sense understanding to

carry out instructions furnished in written, oral, or diagram form.

Ability to deal with problems involving several concrete variables in

standardized situations. Ability to read, write, and speak English.

Ability to relate well to all residents, including the emotionally

upset. Ability to deal tactfully with personnel, residents, family

members, visitors and the public. Ability to report to work regularly

and promptly. Ability to work beyond normal hours when necessary.

Excellent customer service skills and effective phone communication

skills.