What are the responsibilities and job description for the Muscle Shoals - Administrative Operations Lead - Full Time position at Long-Lewis?
Administrative Operations Lead (Team Lead)
This is not an entry-level position—we are looking for someone who can take ownership, manage multiple priorities, and lead from the front.
What You’ll Do...
-Oversee daily operations of Contract Clerks and Deficiency Collections
-Ensure deals are processed accurately and efficiently from the dealership
-Manage and support all deficiency collection activity, including:
-Assigning accounts fairly across team members
-Monitoring progress and ensuring timely follow-up
-Ensure all court documents, legal filings, and compliance requirements are handled correctly and on time
-Oversee administrative functions related to:
-Payables and accounting support
-Total loss claims and accounts
-GAP claim filing and tracking
-Act as the primary backup to the Manager, stepping in as needed
-Remove administrative burden from Contract Clerks so they can focus on deal processing
-Work across multiple Excel spreadsheets and systems with a high level of accuracy
-Identify and resolve discrepancies in contracts, accounts, and reporting
What We’re Looking For...
-Strong Excel skills (multi-sheet tracking, organization, and accuracy required)
-Highly detail-oriented with the ability to manage legally sensitive information
-Strong organizational and time management skills
-Ability to manage and prioritize multiple workflows and deadlines
-Experience in auto finance, contracts, collections, or accounting strongly preferred
-Understanding of compliance, legal documentation, or court processes is a major plus
-Strong leadership and accountability mindset
-Comfortable making decisions and holding team members accountable
Work Environment:
This position is based in a professional office environment within a dealership or finance company setting. It may involve sitting for extended periods and frequent interaction with customers and vendors over the phone.