What are the responsibilities and job description for the Florence - Quick Lane Manager - Full-time position at Long-Lewis?
Long-Lewis of Florence is seeking a highly motivated and experienced Quick Lane Manager to lead our Quick Lane service operations. This position is responsible for overseeing the daily activities of the service lane, managing a team of Service Advisors and Technicians, and ensuring a seamless and satisfying experience for every customer.
The ideal candidate is a team-oriented leader with a passion for customer care and operational excellence, and is eager to contribute to the continued success and growth of Long-Lewis Muscle Shoals.
Key Responsibilities
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Supervise daily operations of the Quick Lane service department
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Oversee and support the performance of Advisors and Technicians
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Act as the primary point of contact for customers regarding maintenance and repair services
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Accurately interpret and communicate customer service and repair concerns to technicians
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Train, coach, and develop team members to deliver outstanding customer service
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Promote the sale of recommended services, parts, and maintenance packages
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Maintain workflow efficiency, ensure timely vehicle service, and manage scheduling
Qualifications
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High school diploma or GED required
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2 years experience in a dealership or quick lube facility preferred
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Prior leadership, supervisory, or management experience preferred
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Unrestricted driver’s license and a clean driving record required
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Excellent leadership, communication, and organizational skills
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Ability to multitask and thrive in a fast-paced, high-volume environment
Compensation & Benefits
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Competitive salary
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Performance-based bonuses and incentives
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Health, dental, and vision insurance
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401(k) with company match
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Paid time off (PTO) and paid holidays
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Employee discounts on vehicles, parts, and services
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Ongoing training and professional development opportunities