Florence - Quick Lane Manager - Full-time

Job Details

Description

Long-Lewis of Florence is seeking a highly motivated and experienced Quick Lane Manager to lead our Quick Lane service operations. This position is responsible for overseeing the daily activities of the service lane, managing a team of Service Advisors and Technicians, and ensuring a seamless and satisfying experience for every customer.

The ideal candidate is a team-oriented leader with a passion for customer care and operational excellence, and is eager to contribute to the continued success and growth of Long-Lewis Muscle Shoals.

Key Responsibilities

• Supervise daily operations of the Quick Lane service department
• Oversee and support the performance of Advisors and Technicians
• Act as the primary point of contact for customers regarding maintenance and repair services
• Accurately interpret and communicate customer service and repair concerns to technicians
• Train, coach, and develop team members to deliver outstanding customer service
• Promote the sale of recommended services, parts, and maintenance packages
• Maintain workflow efficiency, ensure timely vehicle service, and manage scheduling
  
  

Qualifications

• High school diploma or GED required
• 2 years experience in a dealership or quick lube facility preferred
• Prior leadership, supervisory, or management experience preferred
• Unrestricted driver’s license and a clean driving record required
• Excellent leadership, communication, and organizational skills
• Ability to multitask and thrive in a fast-paced, high-volume environment
  
  

Compensation & Benefits

• Competitive salary
• Performance-based bonuses and incentives
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off (PTO) and paid holidays
• Employee discounts on vehicles, parts, and services
• Ongoing training and professional development opportunities