What are the responsibilities and job description for the Florence - Quick Lane Manager - Full-time position at Long-Lewis Automotive Group?
Job Details
Description
Long-Lewis of Florence is seeking a highly motivated and experienced Quick Lane Manager to lead our Quick Lane service operations. This position is responsible for overseeing the daily activities of the service lane, managing a team of Service Advisors and Technicians, and ensuring a seamless and satisfying experience for every customer.
The ideal candidate is a team-oriented leader with a passion for customer care and operational excellence, and is eager to contribute to the continued success and growth of Long-Lewis Muscle Shoals.
Key Responsibilities
Description
Long-Lewis of Florence is seeking a highly motivated and experienced Quick Lane Manager to lead our Quick Lane service operations. This position is responsible for overseeing the daily activities of the service lane, managing a team of Service Advisors and Technicians, and ensuring a seamless and satisfying experience for every customer.
The ideal candidate is a team-oriented leader with a passion for customer care and operational excellence, and is eager to contribute to the continued success and growth of Long-Lewis Muscle Shoals.
Key Responsibilities
- Supervise daily operations of the Quick Lane service department
- Oversee and support the performance of Advisors and Technicians
- Act as the primary point of contact for customers regarding maintenance and repair services
- Accurately interpret and communicate customer service and repair concerns to technicians
- Train, coach, and develop team members to deliver outstanding customer service
- Promote the sale of recommended services, parts, and maintenance packages
- Maintain workflow efficiency, ensure timely vehicle service, and manage scheduling
- High school diploma or GED required
- 2 years experience in a dealership or quick lube facility preferred
- Prior leadership, supervisory, or management experience preferred
- Unrestricted driver’s license and a clean driving record required
- Excellent leadership, communication, and organizational skills
- Ability to multitask and thrive in a fast-paced, high-volume environment
- Competitive salary
- Performance-based bonuses and incentives
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off (PTO) and paid holidays
- Employee discounts on vehicles, parts, and services
- Ongoing training and professional development opportunities