What are the responsibilities and job description for the Service Advisor position at Long-Lewis Auto Group?
Service Advisor – Be the Voice of the Service Department!
We’re looking for a Service Advisor who thrives in a fast-paced environment and can serve as the essential link between our customers and service technicians. As the central point of communication, you’ll be responsible for understanding customer concerns, coordinating service and repair solutions, and ensuring clear, consistent updates throughout the service process.
You’ll play a key role in creating an exceptional service experience—from diagnosing initial concerns to explaining recommended repairs and maintenance with clarity and confidence.
Key Responsibilities:
Serve as the primary liaison between customers and technicians
Accurately identify and communicate vehicle issues and service needs
Set and manage clear expectations for repair timelines and costs
Ensure customers are informed on required and recommended services
Maintain a strong focus on customer satisfaction and retention
Qualifications:
High school diploma or GED
At least 1 year of experience in a dealership or large-scale service facility
Valid, unrestricted driver’s license and clean driving record
Strong technical knowledge and proven customer service skills
Ability to stay calm under pressure and handle multiple priorities
Volkswagen & Mitsubishi Certification is a plus, but not required
Professional appearance, positive attitude, and excellent communication skills
Passion for delivering world-class customer service
If you're a team player with a talent for communication and a passion for the automotive industry, we’d love to meet you!
Licenses & Certifications
Required- DRIVER'S LICENSE
Behaviors
Preferred- Team Player: Works well as a member of a group
- Loyal: Shows firm and constant support to a cause
- Leader: Inspires teammates to follow them
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivations
Preferred- Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
- Job Security: Inspired to perform well by the knowledge that your job is safe
- Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
- Financial: Inspired to perform well by monetary reimbursement
- Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Work Location: In person