Remote-Onsite - IT Helpdesk Support

IT Helpdesk Support provides both remote & onsite PC and Network support for the organization, which includes multiple locations, following standard procedures and written instructions to accomplish assigned tasks. He or she helps users by answering questions and solving problems in a prompt and supportive fashion.

The ideal candidate has at least two years of experience in an IT support/help desk role. Network certification a plus. He or she must have a pleasant and courteous personality, excellent communication and interpersonal skills, and strong problem-solving skills.

Responsibilities include, but are not limited to, the following:
Provide technical assistance with computer hardware and software
Resolve issues for clients via phone, in person, or remotely
Setup new computers and devices such as printers, scanners, etc.
Preform basic tasks such as setting up user accounts, email accounts, joining computers to an Active Directory domain
Track customer issues and resolutions

Qualifications:
Previous experience in IT, customer service, and/or other related fields
Basic understanding of DNS, DHCP, Basic Routing, Active Directory, VPNs and Firewalls
Ability to troubleshoot and think on your feet
Ability to multi-task
Strong troubleshooting and critical thinking skills
A , NET (or equivalent experience) are required
MCP/MCSE is a huge plus, but not required
Excellent customer services skills are a must!

Schedule: Monday-Friday*; 8am-5pm (some flexibility; actual hours may vary to ensure coverage and completed tasks)

• Weekend work is rare, but may be required in the event of an emergency or an unexpected/planned outage.

Education

• Associates or better in Information Technology or related field

Licenses & Certifications

• DRIVER'S LICENSE

Behaviors

• Loyal: Shows firm and constant support to a cause
• Team Player: Works well as a member of a group
• Enthusiastic: Shows intense and eager enjoyment and interest
• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Innovative: Consistently introduces new ideas and demonstrates original thinking
• Thought Provoking: Capable of making others think deeply on a subject
• Functional Expert: Considered a thought leader on a subject
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

• Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
• Self-Starter: Inspired to perform without outside help
• Job Security: Inspired to perform well by the knowledge that your job is safe
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Goal Completion: Inspired to perform well by the completion of tasks
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.